Pooja Shinde
Systems Engineer
Mumbai
Summary
Dynamic Systems Engineer with a proven track record at Tata Consultancy Services, enhancing client satisfaction through exceptional technical support and effective communication. Skilled in technical analysis and IT infrastructure, I have successfully minimized downtime during migrations and fostered a culture of continuous learning by training junior engineers.
Overview
5
5
years of professional experience
Work History
Systems Engineer
Tata Consultancy Services
11.2023 - Current
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Minimized downtime during migrations by employing thorough testing methodologies throughout all stages of development life cycle.
Senior Associate Engineer
Atos Global IT Solutions And Services
07.2020 - 07.2023
- Developed and maintained complete PL/SQL scripts for effective data manipulation.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Trained junior team members on best practices for database administration, promoting a culture of continuous learning within the organization.
- Built databases and table structures.
- Created and updated database designs and data models.
- Modified databases to meet needs and goals determined during planning process.
Education
B.E - Information Technology
Savitribai Phule Pune University
Pune, India 04.2001 -
Skills
Technical analysis
Helpdesk operations
Technical support
IT infrastructure
Root-cause analysis
Client service and support
Timeline
Systems Engineer
Tata Consultancy Services
11.2023 - Current
Senior Associate Engineer
Atos Global IT Solutions And Services
07.2020 - 07.2023
B.E - Information Technology
Savitribai Phule Pune University
04.2001 -
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