Pooja Yadav

• Technology/Tools: AWS Cloud, Linux, GIT, Virtualization, Jira, UNIX, Grafana, ITIL, SQL, Nagios, Networking, Service Now, Storage, Server Provisioning, EC2, RDS, Route53, SQL Developer, Oracle Developer, Amazon workspace

Achievements/Tasks

• Solid understanding of Linux fundamentals, including installation, configuration, and administration of various Unix/Linux flavors
• Perform operational duties including database backups, application server health, service recycling.
• Good Knowledge of Installing of certificates like SSO, LDAP
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
• Good Exposure on patching and vulnerability remediation's and Troubleshoot system failures with good exposure to handle customers on call
• Good knowledge about DB upgrade and DB refresh
• Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer
• Support portal Having experience on automation activities via shell script
• Experience working successfully independently and with other team members as well as developers

• Good exposure and experience on AT&T Applications, Amdocs CRM (Customer Relationship Manager), PST (Production Support Tool), EM (Exception Manager), BBNMS (Broadband Network Management System), OMS (Order Management System), and other Amdocs Applications
• Root cause analysis for the customer and AT&T with the help of Application Tools like BBNMS, PST and OMS
• Working on tickets raised for products and price plans issue of the customer which are changed due to internal error in the OMS
• Create and Execute SQL queries to mine customer base for campaign effective reports
• Resolving the Escalations as per priority and providing solutions to customer
• Coordinating with different teams and clients for resolving the issues related to OMS Fallouts
• Working on process to find OMS fallouts and exceptions, in case the order is stuck at point in the OMC life cycle.

• Transferring Telstra services such as PSTN lines, mobile, email service, internet service and broadband to its end users
• Good commands of SAP tools like MAXIM, SIEBEL, WAS, ONDB
• Worked on main frame applications Flex-cab MICA and ONDB
• Interaction with Onshore team, Project manager for Issues/ Queries related to complex order

• Handling Escalation calls
• Perform SME roll
• Arranged Refresher Training for new joined
• Handling Billing related issues
• Troubleshooting issues related to Billing
• Preparing MOM after every team meeting
• Handling Team Events like Team dinner, Team outing and Team Parties