JIRA
Pooja Yadav
Implementation & Support Engineer
Mumbai
Summary
Results-driven Implementation and Support Engineer with two years of experience in technical deployment and database management. Expertise in executing complex Change Requests (CRs) and developing advanced PL/SQL scenarios to effectively address critical business challenges. Proven track record of enhancing system performance through SQL optimization while consistently delivering high-quality client support. Skilled at bridging the gap between technical requirements and business solutions by leveraging a blend of technical acumen and data-driven insights from Power BI.
Overview
2
2
years of professional experience
1
1
Certification
4
4
Languages
Work History
Implementation and Support Engineer
Quantum Data Engines
12.2023 - Current
- Lead the end-to-end execution of client-specific Change Requests (CRs), ensuring all modifications align with business logic and technical constraints.
- Design and develop custom PL/SQL scripts, stored procedures, and triggers to handle complex data scenarios, and automate routine support tasks.
- Act as a primary point of contact for Tier 2 technical issues, performing root-cause analysis to provide long-term fixes, rather than temporary workarounds.
- Improved system response times by refactoring legacy SQL queries and optimizing database scenarios.
- Collaborate directly with client stakeholders to gather requirements for Change Requests, translating business needs into detailed technical specifications.
- Authored and maintained technical documentation and Knowledge Base articles, reducing onboarding time for new team members by 20%.
- Cross-Functional Collaboration: Partnered with the QA and Development teams during the UAT (User Acceptance Testing) phase to ensure a zero-defect deployment of new implementations.
PowerBI, Certification Course
Forage
Mumbai
11.2023 - 12.2023
Education
Master of Science - Information Technology
RD National College
Mumbai, India01.2023
Bachelor of Science - Information Technology
RD National College
Mumbai, India01.2021
H.S.C. - undefined
Bhavan’s College
Mumbai, India01.2018
S.S.C. - undefined
AVM Academy
Mumbai, India01.2016
Skills
SQL(Databases known: Oracle, MySQL, PostgreSQL,Microsoft SQL Server)
Power BI
Python
Websites
Software
GitLAB
SQL(Databases known: Oracle, MySQL, PostgreSQL,Microsoft SQL Server)
Python
PowerBI
Certification
Data Visualization with Power BI, Forage
Timeline
Implementation and Support Engineer
Quantum Data Engines
12.2023 - Current
PowerBI, Certification Course
Forage
11.2023 - 12.2023
Bachelor of Science - Information Technology
RD National College
H.S.C. - undefined
Bhavan’s College
S.S.C. - undefined
AVM Academy
Master of Science - Information Technology
RD National College
Organizations
- 2023, Mumbai, India, Tec-Tris (College Fest), Hospitality HOD
- 2019, Mumbai, India, Blood Donation Camp, Overseer
- 2018 – 2020, Mumbai, India, National Service Scheme (NSS), Volunteer