Poonam Bhawnani
Operations Manager
Pune
Summary
Dynamic Operations Manager with a proven track record at KPMG Assurance and Consulting Services LLP, excelling in process optimization and team leadership. Spearheaded PAN India operations, enhancing client satisfaction and contributing 20% to annual revenue. Skilled in performance reporting and employee motivation, driving operational efficiency and quality outcomes.
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
18
18
years of professional experience
1
1
Certification
4
4
Languages
Work History
Operations Manager
KPMG Assurance and Consulting Services LLP
02.2008 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed ex-employment verification for PAN India.
- Spearheaded PAN India operations, delivering exceptional service quality and operational efficiency.
- Developed Standard Operating Procedures (SOP), reducing process deviations and improving audit-readiness.
- Managed over 20 vendors contracts.
- 20% contributing to annual revenue.
- Served as a primary point of contact for client co-ordination and third party agencies, enhancing turnaround time and client satisfaction.
- Led a cross-functional quality team to ensure consistent and compliant outcomes.
Back Office Executive
Effort BOP Limited (DSA of HSBC)
11.2006 - 01.2008
- Achieved high levels of accuracy in data entry tasks through close attention to detail and regular quality checks.
- Maintained inventory for back-office supplies, computers and work-stations.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed invoices from vendors to assist accounting department in reducing annual expenses.
Education
B.com -
MUCC
Pune 04.2001 -
Skills
Process optimization
Effective problem resolution
Client support
Operational performance tracking
Operations monitoring
Team leadership
Operational efficiency
Performance reporting
Client relationships
Employee motivation
Inventory control
Client relations
Production
Certification
Pune
Timeline
Pune
07-2024
Operations Manager
KPMG Assurance and Consulting Services LLP
02.2008 - Current
Back Office Executive
Effort BOP Limited (DSA of HSBC)
11.2006 - 01.2008
B.com -
MUCC
04.2001 -
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