Poonam Karande
Mumbai
Summary
Having spent a year on a Student Visa in New Zealand in 2023, I immersed myself in a new culture and broadened my horizons. From February to November 2023, I resided in New Zealand, gaining valuable insights and experiences. Upon returning to India, I joined Kotak Mahindra Bank as a Senior Relationship Manager, where I have applied my expertise and contributed to the organization's success. With over six years of banking industry experience in India, including seven months as a part-time Reservation Sales Agent at Langham Group Hotels - Cordis in Auckland, New Zealand from March to October 2023 while pursuing my studies, I have developed a strong foundation in customer service and relationship management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Relationship Manager
Kotak Mahindra Bank
05.2024 - Current
- Develop new and expand existing High Net worth salaried Customer relationships for liabilities by sourcing category – A priority corporate salary customers.
- Source new bank customers through external individual efforts and acquisition channel. Ensure high levels of customer service orientation and application of bank policy.
- Cross sells bank products to existing and new set of Customers. Inform customers of new products or product enhancements to further expand the banking relationship. Plan and conduct special sales initiatives and events for prospective and existing clients.
- Coordinate with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts.
Reservation Sales Agent
Langham Group Hotels – Cordis
03.2023 - 10.2023
- Auckland New Zealand as a part timer - Reservation Sales Agent while studying in Auckland New Zealand.
Accounts Manager - Transaction Banking Grade: Manager I
ICICI Bank
01.2021 - 12.2022
- To source new corporate relationships for the bank & increase revenue from the existing relationships and explore different business opportunities with existing clients.
- To offer a customized service offering to the client meeting the client's requirements ensuring client retention & Manage trade finance general blog operation for cash management services i.e. working capital cycle of the company.
- Manage and increase the utilization of working capital limits sanctioned to corporate clients with annual turnover of more than INR 50 Cr. Cater to trade finance and cash management service requirements of corporate clients. Collaborate with the Wholesale Banking Group. SME Group to render the best possible solutions and service to clients.
- Source new corporate relationships for the Bank to provide cash management solutions and working capital/ term loans. Increase revenue from existing relationships and explore different business opportunities with existing clients.
Business Development Manager -8A grade
Standard Chartered Bank
09.2019 - 12.2020
- Priority & Premium Banking Acquisition Acquiring New to Bank High Net Worth Clients for Priority & Premium Banking Segment with Standard Chartered Bank with initial account opening cheque of INR 15 lakhs for premium category and INR 30 lakhs for priority category.
- Convincing customers to maintain balances of INR 15lakhs and INR 30 lakhs respectively as FUM in Fixed Deposits/ Investment/ Insurance or by maintaining funds in saving account. Meeting the business objectives initiated by the respective priority client. Customer focused need base selling. Deepening customer relationship and maximizing penetration.
- Focusing on acquiring customer relationship along HVS segments for both assets and liabilities. Bundling cross sale products such as NDPMS Credit Card Assets Investments.
- Arrange / create Sales Activities/ Events for Brand Promotion in various residential as well as commercial buildings. Build and manage relationship with business partners/intermediaries/channels.
Personal Banker- Assistant Manager
HDFC Bank
09.2017 - 09.2019
- Acquisition of Business Entity (Current Account) customers. Acquisition of New to Bank Saving Accounts along with getting higher value for account opening and bundling various products such as demat, credit cards etc. Handling portfolio of 300 HNW customer along with the walk-in customers providing services to walk in and cross selling products like loans saving accounts term plan Term deposits. Managing the High-Net-Worth customers of the Bank. Achieving Business targets assigned in terms of cross selling enhancing and upgrading the High-Net-worth Relationships. Sales target spread across Liabilities Retail Assets Insurance Mutual Funds PMS Business Banking Forex Credit Card Online Trading etc.
- Profiling Customers and provide financial products to meet customer needs Ensuring the highest levels of services to the High-Net-Worth customers providing financial planning and Investment Advice
- Providing end to end services to customer and assisting them with proper resolution of their complaints and getting whole banking transferred to the bank as being a primary banker. Custodian of locker handling everything related to locker.
- Operational work such as Fund transfer, booking Fixed, deposit handling documentation. Financial planning and Investment Advice Limits viz Buyers Credit PCFC LC BG etc Management Services & Doorstep Banking and other allied Current Account services.
Education
Masters In Management Studies - Marketing
Prin. L N Welingkar Institute of Management Development & Research, Mumbai University
Mumbai India04-2017
Bachelor's in Management Studies - Marketing
Thakur College of Science And Commerce
Mumbai India04-2015
H.S.C. -
Bhavans College, Andheri
Mumbai India05-2012
S.S.C. -
Sardar Vallabhbhai Patel Vidyalaya
Mumbai India05-2010
Skills
- Customer Service
- Investment Knowledge
- Financial Management
- Problem Solving
- Time Management
Hobbies and Interests
Reading Books, Playing Badminton, Listening Music
Training
- Sun jewels Pvt, India for2 months in2016 during post-graduation, reported to senior manager of sales and marketing.
- Project title: Process mapping for sales and operation function, identifying the nonvalue adding activities and reducing/eliminating those. Defining SOP based on the revised process.
Certification
AMFI & IRDA Certified
Languages
English
Hindi
Marathi
Timeline
Senior Relationship Manager
Kotak Mahindra Bank
05.2024 - Current
Reservation Sales Agent
Langham Group Hotels – Cordis
03.2023 - 10.2023
Accounts Manager - Transaction Banking Grade: Manager I
ICICI Bank
01.2021 - 12.2022
Business Development Manager -8A grade
Standard Chartered Bank
09.2019 - 12.2020
Personal Banker- Assistant Manager
HDFC Bank
09.2017 - 09.2019
Masters In Management Studies - Marketing
Prin. L N Welingkar Institute of Management Development & Research, Mumbai University
Bachelor's in Management Studies - Marketing
Thakur College of Science And Commerce
H.S.C. -
Bhavans College, Andheri
S.S.C. -
Sardar Vallabhbhai Patel Vidyalaya
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