Summary
Overview
Work History
Education
Skills
Positionresponsibilities
Achievementsandawards
Timeline
Generic
POONAM SAWADE

POONAM SAWADE

CUSTOMER ASSOSIATE
Nagpur

Summary

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

2025
2025
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

Customer Associate

Mahindra & Mahindra Financial Services
02.2024 - Current
  • Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
  • Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Stretching beyond assigned duties when needed for smooth business operations.

Sales Executive

Perfervid Technology
1 2017 - 1 2019
  • Credit card Sales

Branch Relationship Executive

SBI Bank
12.2022 - 09.2023

BRACNH SALES

Relationship Executive

Credit Info Tech Corporation (Bajaj Finserv)
01.2019 - 01.2022
  • Working for collection in CD Portfolio
  • Started Job in 2019 as a Collection Executive

Education

SSC -

DHRMARAJ VIDHYALAY
01.2006 - 12.2006

HSC -

YASHVANTRAO MUKT VIDHYAPITH
01.2009 - 12.2009

B.B.A -

Rajiv Gandhi University (DOE)
01.2018 - 12.2018

MSCIT -

Mumbai
01.2017 - 12.2017

MS Oce/DTP -

Mumbai
01.2017 - 12.2017

Skills

Complaint resolution

Positionresponsibilities

Maintain data for administrative work related to collection/Sales such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly and monthly basis.

Achievementsandawards

  • Successfully achieved the targets given by the company and also over exceeded the targets.
  • Maintain data for administrative work related to collection/Sales such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly and monthly basis.

Timeline

Customer Associate

Mahindra & Mahindra Financial Services
02.2024 - Current

Branch Relationship Executive

SBI Bank
12.2022 - 09.2023

Relationship Executive

Credit Info Tech Corporation (Bajaj Finserv)
01.2019 - 01.2022

B.B.A -

Rajiv Gandhi University (DOE)
01.2018 - 12.2018

MSCIT -

Mumbai
01.2017 - 12.2017

MS Oce/DTP -

Mumbai
01.2017 - 12.2017

HSC -

YASHVANTRAO MUKT VIDHYAPITH
01.2009 - 12.2009

SSC -

DHRMARAJ VIDHYALAY
01.2006 - 12.2006

Sales Executive

Perfervid Technology
1 2017 - 1 2019
POONAM SAWADECUSTOMER ASSOSIATE