POONAM SHINDE
Salesforce Lead Technology
Pune
Summary
● Senior Salesforce Developer with around 7+ years of experience in designing, developing, and delivering scalable Salesforce solutions aligned with business and technical objectives across multiple industry domains.
● Proficient in Salesforce custom development using Lightning Web Components (LWC), Aura Components (Lightning Applications, Lightning Events), Apex classes, VF Pages and triggers, Asynchronous Apex (Batch Apex, Queueable, Future methods, Scheduled Apex), and advanced OOPS principles for modular and reusable code.
● Strong background in Salesforce integrations with external systems using REST APIs, following integration patterns like Request-Reply and Platform Events for real-time and batch processing.
● Hands-on with dynamic SOQL, SOSL and DML queries and other languages like JavaScript, HTML, CSS.
● Hands-on with Salesforce DX (SFDX), VS Code, and Git-based version control (GitHub), DevOps.
● Expertise in Sales and Service Cloud implementations including Lead and Opportunity Management, Product and Quote configuration, Case Management, Email-to-Case.
● Familiar with Financial Services Cloud (FSC) including FSC data models like Person Account, Financial Accounts, Holdings, Securities, and Household Accounts. Delivered end-to-end solutions for Case and Asset Management workflows.
● Involved in complex apex projects and actively worked on Requirement gathering, Implementation, Deployment, and Post-deployment support phases.
● Well-versed in core Salesforce configurations like Custom Objects, Validation Rules, Record Types, Profiles, Sharing Rules, Custom Settings, Custom Metadata Types, Approval Processes, Workflow Rules, Process Builders, Flows, Email to Case.
Overview
6
6
Certifications
7
7
years of professional experience
Work History
Salesforce Lead Technology
Synechron
05.2026 - Current
- Development for Madison WM application and Admin Console application. Worked on huge customizations for inbuilt Lightning Web Components.
- Implemented two-way mappings between Account and IP Codes. Changed existing Lightning Web Components for Admin Console application.
- Implemented functionality for support users to be able to see IP codes of Advisors from the same team on client Onboarding form.
- Added multiple picklist and input box values on existing COI Page header on Summary Page. Changed existing dynamic web components to add editable fields on summary page.
Senior Salesforce Developer
Ciklum India
07.2023 - 05.2026
- Hands on experience in Apex Programming including Lightning Web Components, Apex Triggers. Led the development of scalable Salesforce components using Apex Programming, including Lightning Web Components (LWC), Apex Triggers, Apex Classes, and Lightning Aura Components, to support complex business processes across Service and Financial Service Cloud platforms.
- Automated business processes by building Flows, Process Builders, Workflow Rules, Validation Rules, and Approval Processes.
- Managed two technical teams, providing technical guidance and resolving team blockers to ensure efficient service and operation processes.
- Actively involved in new requirement gathering, analysis, story point estimation, and the design of optimal solutions for complex Apex challenges.
- Developed components for various investment types, including Alternative Purchase, Capital Commitment, Exchange, and Liquidation, implementing Asset Search, Scrub Checklist, and Resolution Case Steps using Lightning Flows and Aura components.
- Generated COP documents via Conga Composer and facilitated their distribution to purchase contacts.
- Designed and implemented a Lightning Web Component to display capital commitment banners when commitments exceeded purchase amounts.
- Successfully migrated all components from Service Cloud to Financial Service Cloud, adapting object models such as Investment Direction to Case and Account to Financial Account.
- Designed a detailed process flow for the Stop Payment process on Lucid Chart and implemented an Approval Process for step-by-step authorization to halt bank payments.
- Developed Lightning Web Components for a 360-degree view of activities, including calls, emails, chatter posts, tasks, and form submissions, on Case, Financial Account, and Person Account objects.
- Enhanced Email to Case functionality to maintain thread IDs and consolidate email replies within the activity tab of the same case, preventing the creation of duplicate cases.
Salesforce Developer
Techila Global Services
08.2021 - 06.2023
- Developed Salesforce applications utilizing custom objects, LWC, Aura components, Apex classes, and triggers, complemented by REST API integrations, Custom Metadata, Custom Settings, and administrative configurations like Lightning Flows, Process Builder, Approval Processes, and Workflow Rules.
- Participated in new requirement gathering, analysis, story point estimation, and maintained daily client communication to provide project timelines and status updates.
- Designed and implemented a wizard framework for Move-in and Move-out processes using Lightning Aura Components.
- Executed complex modifications and optimizations for bill creation components.
- Conducted analysis of data issues, code debugging, and debug log analysis.
- Resolved bugs and implemented new feature requests for the Water billing system.
- Developed a batch class integrated with a REST API to retrieve recursive responses from the Westpac portal, generating unique direct debit responses within Salesforce.
- Utilized GIT and DevOps tools for managing branches and pull requests.
Salesforce Developer
Aress Software
06.2019 - 08.2021
- Developed Aura Components for the Sales Order Wizard, Commission Report, and Case Quality Review Form.
- Implemented REST API integrations for shipping with the Ingram site and HubSpot API integration via Webhook.
- Leveraged administrative configurations and customizations including LWC, Aura Components, Visualforce pages, Apex Classes, Apex Triggers, Batch Apex, Web Services, and REST integrations.
- Managed deployments using change sets.
- Resolved issues and implemented modifications in existing Lightning Flows to optimize Salesforce Org performance.
- Analyzed existing large Flows and created high-level documentation adhering to best practices.
- Assessed risk reports for community sites and mitigated potential risks by implementing best practices.
Education
Bachelor of Engineering - Information Technology
Savitribai Phule University of Pune
05-2019
Skills
- Technical Skills: Apex, LWC, Aura Components, VF Pages, Triggers, Asynchronous Apex, REST API, Web Service, SOQL, SOSL, CSS, JavaScript, HTML, JSON, XML, Salesforce Development, DevOps, Version Control Systems, Visual Studio Code
- Tools/Methodologies: Agile Framework, Postman, SFDX, JIRA, VS CODE, Data Loader, Data Import Wizard, Aura Framework, Workbench, Trello
- Salesforce Clouds: Sales Cloud, Service Cloud, Financial Service Cloud
Certification
Salesforce Certified Sales Cloud Consultant
Awards
- Employee of the Month : Received “Employee of the Month” award for consistently delivering complex development work using new technologies and earning customer trust through quality delivery.
- Star Award for the Quarter: Earned “Star Award for the Quarter” for delivering scalable Salesforce solutions and consistently meeting tight deadlines.
Timeline
Salesforce Lead Technology
Synechron
05.2026 - Current
Senior Salesforce Developer
Ciklum India
07.2023 - 05.2026
Salesforce Developer
Techila Global Services
08.2021 - 06.2023
Salesforce Developer
Aress Software
06.2019 - 08.2021
Bachelor of Engineering - Information Technology
Savitribai Phule University of Pune