Poorva H. Ghagare
Assistant Manager-Shared Services (Digital & Technology)
Panvel
Summary
Results-driven Assistant Manager with 9 years of experience in enhancing operational efficiency through Lean Six Sigma methodologies. Experienced in vendor management, UAT testing, and business process optimization, delivering outcomes that align with organizational objectives. Skilled in fostering cross-functional collaboration to streamline workflows and improve performance.
Overview
3
3
Languages
7
7
Certifications
10
10
years of professional experience
Work History
Assistant Manager
TATA Croma- Infiniti Retail limited
08.2022 - Current
- position within shared services (digital & technology)
- This role drives operational excellence of Croma's VAS business by leveraging technology integrations, process automation, and stringent quality controls.
- Leveraged analytical and problem-solving skills to support customers and associates in delivering cost-effective solutions.
- Handling the business requirements for technology development of Croma systems-portals, API Integration with Vendor Systems also contributes in Process Standardization and Optimization of Business Processes.
- Reporting and Data Analysis Sales data by analysing the trend for errors (API & Non-API) Source of data-OMS, Device master, ZECOM, Power Bi.
- Engagement with Tech Ops team for new development from backend systems and ensuring activation through API/Manual process.
- Execute Root Cause Analysis (RCA) for critical CEO-level escalations to identify operational bottlenecks and systemic failures.
- Developed and shared annual sales performance dashboards tailored to specific stakeholder and business unit needs, enhancing decision-making.
- Managed end-to-end lifecycle of high-priority customer complaints, ensuring swift resolution and maintaining customer satisfaction.
- Associated with Vendors like Zopper, Samsung, Onsite and Servify for New Developments and API Integrations with partner systems.
- Master Data Management of Sales data for Vendors like Zopper, Onsite and Servify for Brands-Apple,Samsung,Zipcare-OL also involved in New Developments and API Integrations with partner systems.
- Documented completed projects
- API Integration with Servify for Apple Brand : This task focuses on developing the functionality within the existing system to programmatically cancel service plans or warranties that were previously initiated via the Servify platform, specifically for Apple products.
- Attribute addition for SKU on Croma.com (Hybris platform): This involves backend product information management (PIM) work. Specific product attributes (e.g., technical specs, compatibility flags) need to be added or modified for Stock Keeping Units (SKUs) within the Croma e-commerce platform, which runs on the SAP Hybris system.
- Device master Integration for onboarding plans-backend: This refers to the core backend work needed to integrate the "Device Master" database (a centralized repository of device information) with the system that manages the onboarding and activation of various service plans
Assistant Manager
Reliance Digital Retail Limited
05.2019 - 08.2022
- Profile Role – Executive -IT Operations
- Solely Handling NSO - My Jio and Digital Stores for Reliance Digital PAN India.
- Developed BRD & BN in Microsoft Azure DevOps for business requirements; prepared product, process documentation, process notes, and user guides.
- Conducted UAT testing in the QA environment to ensure software functionality.
- Generating Reconciliation report on a monthly basis to reduce Replacement Issues.
- Resolved store promotion issues by configuring RPE portal, pushing updates through TIBCO to central DB, ensuring promotion availability on POS.
- Uploaded EOL/markdown files to database for stock liquidation at PAN level for discount portal.
- Support for DC Mapping activity request from DC Team for New DC Mapping in POS/CRM
- UAT Testing in QA Environment.
- Projects accomplished:
- Documented projects accomplished to highlight key achievements.
- Parent-Child relation flow in CRM UAT Testing in QA Environment for
- IGST B2B Billing for Home delivery products and E-way Bill generation for GNG Products with UAT Testing in QA Environment
- Discount portal SKUs converted from EOL to LIVE with UAT Testing in QA Environment.
- Uploading of EOL/ Markdown file in Database to liquidate the Stocks at PAN Level for discount portal.
Associate corporate sales
Dataline Computer Services
01.2017 - 05.2019
- Client place: Reliance Digital (RCP)
- Environment: CRM - 7/SAP - R3
- Profile Role – Resq (Service centre) Operations.
- Contributed as active team member in delivering daily SAP CRM support activities.
- SAP CRM version 7.0 in Live Environment.
- Managed processes for operational efficiency.
- Generated reports from CRM reporting tool based on business requirements.
- Managed user access rights and master data within SAP R3.
- Key Project Details:
- JIO SIM Activation for Cyclo Application for Service Engineers.
- Implemented workforce management strategies to optimize productivity.
Education
Masters in Engineering - IT
Vidyalankar Institute of Technology
Wadala01-2015
Bachelor of Engineering - Computer Engineering
University of Mumbai
Mumbai01-2011
Diploma - Computer Technology
MSBTE
Mumbai, India01-2008
SSC -
Sau Laxmibai English Medium School
Mulund01-2005
Skills
Master data management & Analytics
Change Management
Operational Efficiency
Reconciliation
Vendor Management
Process Documentation
Process Excellence
CRM (Kapture,SFDC,CRM 70)
Communication and written skills
Continuous Process Improvement
Cross Functional collaboration
Certification
Certified Scrum Master from SCRUM ALLIANCE Certificate ID: 001680008-Completed on 1st Sept 2024
Timeline
Assistant Manager
TATA Croma- Infiniti Retail limited
08.2022 - Current
Assistant Manager
Reliance Digital Retail Limited
05.2019 - 08.2022
Associate corporate sales
Dataline Computer Services
01.2017 - 05.2019
Masters in Engineering - IT
Vidyalankar Institute of Technology
Bachelor of Engineering - Computer Engineering
University of Mumbai
Diploma - Computer Technology
MSBTE
SSC -
Sau Laxmibai English Medium School
Declaration
I hereby declare that all the information provided above is true to the best of my knowledge.
OTHER SKILLS
- Willing to learn and grow professionally under the guidance and experience of the management.
- Strong analytical ability, process-driven and result oriented.
- International Conference on Recent Advances in Engineering and Management.
- Excellent Communication Skills (Verbal & Written, analytical, Troubleshooting and Client Facing.