Senior Business Analyst leading enterprise requirements, cross-functional stakeholder alignment, and delivery planning across HR and compliance systems. Shapes BRD/FSD documentation, UAT cycles, and process improvements that streamline release readiness and operational control. Partners with technical teams to convert business priorities into scalable system changes and measurable efficiency gains.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Business Analyst
Hinduja Global Solutions (HGS)
Mumbai
08.2023 - Current
Managed requirement gathering and stakeholder workshops, preparing BRD/FSD documentation for ATS and HRIS systems, enhancing recruitment lifecycle efficiency.
Managed deployment of previous employer declaration module for JP Morgan Chase (Pan-India) securing regulatory compliance and thorough employee verification.
Directed implementation and management of compliance portal (vendor audit module) for JP Morgan Chase from requirement gathering to go-live phase
Implemented leave and query management systems incorporating email APIs and chatbot workflows, streamlining average response time
Facilitated integration of HCM ESS with payroll systems, minimizing manual processing workload by 40% and improving data precision.
Implemented shops & establishment compliance module, achieving full compliance with multi-state regulatory mandates.
Administered vendor audit portal for JP Morgan, streamlining audit tracking, reporting, and compliance management.
Developed contract lifecycle management system featuring dashboards and approval workflows enhancing tracking efficiency.
Analyzed data through SQL and Excel to facilitate business insights and guide strategic decision-making.
Software Business Analyst
MobCast Innovations Pvt Ltd
Mumbai
10.2022 - 08.2023
Conducted requirement elicitation sessions with stakeholders, including banking clients, translating business needs into functional specifications.
Implemented and handled Learning and Management module end to end from gathering requirement to go live also providing support for the same.
Oversaw PNB Pride mobile application for Punjab National Bank, enhancing efficiency for loan recovery agents and operations team across India.
Managed Kotak Bank applications, including banking calculators and SIP mutual funds, improving user experience and functionality.
Implemented and handled Leearning and Management module end to end from gathering requirement to go live also providing support for the same.
Oversaw PNB Pride mobile application for Punjab National Bank, primarily utilized by loan recovery agents and operations team across India on large scale.
Managed and led Kotak Bank applications, primarily banking calculators, SIP mutual funds, etc.
Developed user manuals and training documentation, reducing new-hire onboarding time.
Software Business Analyst
Digihealth
Mumbai
05.2022 - 10.2022
Gathered and analyzed requirements for Pharma ERP platform (RedBook 2.0) to define scope and ensure alignment with business objectives.
Gathered and analyzed requirements for a Pharma ERP platform (RedBook 2.0), ensuring clear scope and alignment with business objectives.
Improved workflow efficiency by 15% through process optimization and issue resolution.
Supported UAT execution and developed training materials to facilitate smooth system deployment.
IT Project Coordinator
Sunjewels
Mumbai
10.2021 - 03.2022
Conducted requirement gathering and designed process workflows aligned with business goals.
Gathered requirements and designed process workflows to meet business goals.
Led implementation of the Chronos workforce tracking system, enabling real-time productivity monitoring.
Developed process flow diagrams and facilitated stakeholder discussions to clarify requirements.
System Engineer
Wipro Infotech
01.2019 - 09.2019
Analyzed business operations to identify cost optimization opportunities, achieving 15% reduction in expenses.
Recommended process improvements that increased operational efficiency by 25%.
Performed data analysis to inform business decision-making and enhance performance tracking.
Performed data analysis to support business decision-making and performance tracking.
Education
Bachelor of Engineering - Information Technology
Mumbai University
Mumbai
05.2022
No Degree - Diploma in Computer Technology
MSBTE
Mumbai, India
04.2001 -
No Degree - SSC
St. Thomas High School & Jr College
Mumbai
04.2001 -
Skills
Requirement gathering
BRD/FSD/FRD documentation
Stakeholder management
Gap analysis
User acceptance testing (UAT)
JIRA
Confluence
SQL
Accomplishments
Earned the Rising Star and Best Performer Award in a row for documenting, redesigning and improving business processes.