Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Prabhat Mishra

Mumbai

Summary

Dynamic Senior Relationship Manager with extensive experience in managing key accounts. Proven track record in selling premium memberships and training new team members for rapid productivity. Skilled in retail and channels, with expertise in generating insurance leads. Proficient in lead generation for merchant EDC machine installations. Recognized for building strong client relationships, enhancing customer satisfaction, and driving business retention.

Overview

8
8
years of professional experience

Work History

Relationship Manager

American express
11.2022 - Current
  • Promoted from Relationship Manager to Senior Relationship Manager in Oct 2023.
  • As a Senior Relationship Manager, I am Responsible for selling premium platinum membership of American Express Cards.
  • I started handling key accounts, new corporates for endorsement and given responsibility to handle and train 4 new fresher to make them productive as early as possible.
  • As an additional responsibility I am also involved in the cross selling and the lead generation activity of ICICI lombard ,Bajaj alliance and TATA insurance product.
  • Generating leads for the merchant team for installing EDC machines as per the requirement of the clients. Sales / Operations.
  • Understanding of maintaining cordial relationships with the customers, ensuring quality and service norms to achieve customer satisfaction and business retention.

Manager L1

UpGrad Education Pvt Ltd
02.2022 - 10.2022
  • Facilitate student admissions based on their qualifications and preferences.
  • Provide guidance and counseling to students to help them achieve future growth and career success.
  • Regularly manage and onboard new channel partners to enhance the institution’s outreach.
  • Assist students with the loan process, ensuring they understand the steps and options available to them.

Territory Sales Lead

Zinka Logistics Solutions
08.2021 - 02.2022
  • Responsible for managing the team and organizing work according to the company’s workflow structure.
  • Managed a team of 8 members across two cities, Baramati and Indapur.
  • Provided team members with guidance on product information, client onboarding processes, and issue resolution.

Team Leader

Silaris Information Technologies (For American Express)
02.2018 - 06.2021
  • Promoted as Team Leader and Managed a team of 8 to 10 members.
  • Reach out to potential clients mostly through calls, cold calling ,referencing , meeting and educating them about the product.
  • Calling to the data base from generating leads to the closures.
  • Arranging and actively participating in various corporate activities to get more business.

Team Leader

Intelenet Global Services (For American Express)
02.2017 - 06.2018
  • I was a Team Lead and Managed a team of 8 to 10 members.
  • I was also involved in the cross selling and the lead generation activity of Wallet protection plan. Maintaining the daily sales reports on completions, follow ups and customers feedbacks.
  • Develop and maintain sales materials and current product knowledge.

Education

BSC IT -

Mumbai UNIVERSITY
05.2014

HSC - undefined

Maharashtra Board
04.2009

SSC - undefined

Maharashtra Board
04.2006

Skills

  • Business Development
  • Customer service delivery
  • Service Quality standards
  • Team management

Languages

ENGLISH
MARATHI
HINDI

Hobbies and Interests

  • Travelling.
  • Cricket.
  • Football.

Timeline

Relationship Manager

American express
11.2022 - Current

Manager L1

UpGrad Education Pvt Ltd
02.2022 - 10.2022

Territory Sales Lead

Zinka Logistics Solutions
08.2021 - 02.2022

Team Leader

Silaris Information Technologies (For American Express)
02.2018 - 06.2021

Team Leader

Intelenet Global Services (For American Express)
02.2017 - 06.2018

HSC - undefined

Maharashtra Board

SSC - undefined

Maharashtra Board

BSC IT -

Mumbai UNIVERSITY

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