Prabhat Singh

1.Hands-on Experience with M365 tenant and platform administration including setup and configuration.

2.Working Experience in Powershell.

3.Experienced in license management, User and Mailbox, MS Teams, One Drive.

4.Experienced in Azure AD Connect.

5.Worked on maintaining Active Directory infrastructure, including domain controllers, global catalog servers, DNS servers, and DHCP servers.

6.deployed Active Directory forests, domains, and organizational units (OUs) based on organizational requirements.

7.Worked with Team to Develop plans to relocate IT infrastructure, applications, and services from existing data centers to new facilities.

8.Coordinated with Different Teams to gather requirements, define migration objectives, and establish success criteria.

9.Connected with Teams to procure necessary equipment, resources, and support services for the migration project.

10.Configure and Maintain Mailbox including Email Forwarding , shared Mailboxes etc.

• Configured mailbox limits, retention policies, and storage settings for optimal resource utilization.
• Conducted training sessions on Exchange administration topics, enhancing staff knowledge and skills within the IT department.
• Improved security through regular updates and patch management for Exchange servers.
• Ensured compliance with company policies by managing message tracking logs, journaling rules, eDiscovery searches, and litigation holds as needed.
• Implemented mobile device management policies via ActiveSync ensuring secure access to corporate emails across multiple devices/platforms while maintaining control over sensitive information access outside the organization''s network perimeter boundaries.

• Monitored system usage and performance metrics, identifying areas for improvement or optimization.
• Contributed significantly to the overall success of several high-profile projects by leveraging advanced knowledge of SharePoint tools.
• Integrated third-party applications with SharePoint, expanding capabilities while maintaining a cohesive user experience.
• Enhanced SharePoint functionality by implementing custom solutions and workflows.
• Supported end-users through technical assistance when needed; addressed issues promptly.

• Created and administered profiles and accounts, also maintaining systems documentation.
• Reduced downtime for users through proactive monitoring and maintenance of the Active Directory environment.
• Efficiently resolved technical issues through thorough troubleshooting, analysis, and problem-solving skills.
• Expedited resolution times for support tickets by prioritizing tasks based on urgency and impact on business operations.
• Performed software installations and OS upgrades to support layered software packages.
• Increased productivity levels within the IT department by identifying opportunities for process improvement related to Active Directory management.

• Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
• Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
• Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
• Provided technical interpretation regarding network, software, configuration and architecture oversight.
• Performed software installations and upgrades to UNIX or Windows operating systems.