Praful Nalawade
Customer support representative
Nashik
Summary
To seek a dynamic and challenging career an organization strives for excellence with my knowledge and team effort while making positive contribution to promote the individual opportunity and professional growth
Overview
2
2
years of professional experience
38
38
years of post-secondary education
Work History
ASSOCIATE
WNS GLOBAL SERVICES (KIWI.COM)
04.2022 - 05.2022
- Process reservation on GDS (global distribution system) E.g
- Amadeus, Travelport, Sabre
- Addressed passengers' concerns about delayed and flights and resolved an issue through communication
- Processing payments and refunds
- Handled customer issues by thoroughly diagnosing issue and quickly presenting solution.
- Created solutions for customers to satisfy specific needs, quality and budget.
ACCOUNTANT
NIRANJAN SPAIN WHEELS
01.2020 - 11.2021
- Analysed monthly GST (goods and service tax) entries
- Prepared and filed tax forms to meet needs of customers.
- Analysed interpreted account records, compiled financial information and reconciled reports and financial.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
Education
High School -
SCOTISH ACADEMY
NASHIK 04.2001 - 04.2017
Intermediate - SCIENCE
BHONSALA MILLATERY COLLEGE
NASHIK02.2020
BACHERLOR IN COMMERCE - COMMERCE
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
UTTARPRADESH 04.2001 - 04.2023
Skills
- MSCIT
- Microsoft excel
- Typing 40 WPM
Problem-Solving
Building Customer Loyalty
Customer interaction
Adaptability and Flexibility
Strength Factor
Analytical skills - strong problem solving abilities are crucial for success in company job
Technical proficiency - Mastery of relevant technologies
Adaptability - The tech landscape evolves rapidly; being adaptable ensures you stay ahead
Team collaboration - Effective teamwork is often required for complex projects in company roles
Attention in detail - Precision is vital in coding and problem solving task.
Continuously learning - A commitment to ongoing education keeps your skills up-to-date
Leadership qualities - Leading projects or team showcases your ability to take initiative
Communication skills- Clear communication is essential for conveying ideas and solution
Time management - Efficiently managing tasks and deadlines is crucial in dynamic tech environment
Innovative thinking - Creativity can set you apart, especially when devising unique solutions
Personal Information
- Father's Name: Dipak Nalawade
- Date of Birth: 01/24/2002
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Declaration
I do hereby declare that the statements made in this document are true to the best of my knowledge and belief.
Timeline
ASSOCIATE
WNS GLOBAL SERVICES (KIWI.COM)
04.2022 - 05.2022
ACCOUNTANT
NIRANJAN SPAIN WHEELS
01.2020 - 11.2021
High School -
SCOTISH ACADEMY
04.2001 - 04.2017
BACHERLOR IN COMMERCE - COMMERCE
CHHATRAPATI SHAHU JI MAHARAJ UNIVERSITY
04.2001 - 04.2023
Intermediate - SCIENCE
BHONSALA MILLATERY COLLEGE
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