Praful Sureshrao Vaidya
Senior Technical Consultant
Nagpur
Summary
Overall, 14 years of Networking experience. Dedicated Infoblox Engineer with experience in L2 DDI operations, incident management, and troubleshooting DNS and DHCP issues in large-scale enterprise networks. Proficient in Infoblox Grid Manager, CLI diagnostics, record management, and service monitoring, with a focus on uptime, SLA adherence, and root cause analysis
Overview
3
3
Languages
5
5
Certifications
15
15
years of professional experience
Work History
Senior Technical Consultant
Orange Business Services
10.2022 - Current
- INFOBLOX-DDI Operation L2 Administer and support Infoblox DDI (DNS, DHCP, IPAM) infrastructure across production and non-production environments Configure and manage Authoritative & Recursive DNS, DHCP scopes, IP address management, and network views Perform Infoblox Grid management, including member deployment, HA pair configuration, and failover testing Execute NIOS upgrades, patching, backups, and restores; monitor upgrade distribution and resolve failures Troubleshoot DNS resolution issues, DHCP lease problems, IP conflicts, and performance related incidents Configure and maintain DNS records (A, AAAA, CNAME, MX, TXT, PTR, SRV) Working on Change activities like Windows DHCP to Infoblox, Infoblox Deployment and Configuration through OpenStack cloud as well as physically devices. Working on Incident proactivity like DHCP Issue, DNS issue NTP issue, Monitor Networking tools like SolarWinds.
Senior Analyst
HCL Technologies
05.2019 - 10.2022
- Responsibility: Worked in DATA Center Operation. Experience supporting and troubleshooting Network related issues and Incident Management.
- Handling Data Center Operation, Switching & Routing, SD-WAN.
- Managing L1 Troubleshooting task (Network, Wintel)
- Monitor Networking tools like SolarWinds and Nagios and act accordingly.
- Work on ILL, MPLS, NPLC, VLAN, LAN and WAN, TCP/IP, VOIP, Server Management
- Operation & Maintenance, Networking, Troubleshooting, Client Relationship Management.
- Managing the Major Incidents and providing workaround within the given SLA.
- Identifies and confirms performance problems and notifies Managers/ Leaders
- Sending Collaboration mails periodically to stake holders during a major incident
- Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA and Business requirements.
Service Manager
Vodafone Idea (VI)
12.2018 - 05.2019
- Experience supporting and troubleshooting Network related issues and Incident Management.
- Manage Incident SLA, Network related issues like Fiber link and Wireless link.
- Managing the Major Incidents and providing workaround within the given SLA.
- Identifies and confirms performance problems and notifies Managers/ Leaders
- Create and maintain all case notifications/information within target service level agreements
- Sending Collaboration mails periodically to stake holders during a major incident
- Follow ITIL procedure for effective quality delivery and ensuring restoration of service as per the agreed SLA and Business requirements.
- Follow-up on all critical incident with respective teams and resolve the issue within the given SLA Manage Customer Complaints and resolving Queries, Team handling
Network Operation Lead
Acute Informatics
08.2015 - 12.2018
- Responsibilities:
- Work for Tata Telecom, Nagpur (ISP) project.
- Identify and implement solutions based on client needs
- Identified and implemented tailored solutions to address client needs
- Provided input on technical solutions and ensured proper escalation of issues
- Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
- Coordinated with customers to plan and implement moderate to complex system and software migrations
- Operation and Maintenance
- Performed operational tasks and maintenance activities for systems.
- Access Management
- UBR name (ECI, Point-red and Prima tel)
Network Engineer L1
MAPS INDUSTRIES (I) PVT. LTD.
05.2014 - 08.2015
- Responsibilities:
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
- Documented and trained L1/L2 teams, following outlined training plans and created runbooks for team use
- Managing Point-to-Point connectivity, Service Delivery
- Operation and Maintenance
- Maintaining IP Configurations and LAN setting.
- Access Management
- Coordinated with users to deliver optimal service to the business
- Planned and coordinated implementation of moderate to complex system and software migrations with customers
- Coordinate with users to ensure that optimum service is provided to the business
- Conduct operation and maintenance activities for systems and networks.
- Work for Tata Telecom, Nagpur (ISP) project.
- UBR name (ECI, Point-red and Prima tel)
Engineer Networks
Comtel connexion
01.2013 - 05.2014
- COMPANY NAME: COMTEL CONNEXION CLIENT: TATA Telecom Maharashtra Ltd (JAN- 2013 –MAY 2014) ROLE: Network Engineer Responsibilities:
- Installing and configuration of ILL, MPLS, PRI (VOIP) links.
- Identify and implement solutions based on client needs
- Identified and implemented tailored solutions addressing client needs, enhancing service delivery
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions
- Troubleshot hardware and software issues in person and remotely, resolving problems and documenting solutions for future reference
- Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
- Work with customers to plan and coordinate the implementation of moderate to complex system and software migrations
- Coordinated with users to ensure optimal service delivery, improving overall user satisfaction
- Managing Point-to-Point connectivity, Service Delivery
- Operation and Maintenance
- Maintaining IP Configurations and LAN setting.
- Conduct routine operation and maintenance tasks for network systems
- User creation, Firewall, Anti-Virus. ENVIRONMENT: ILL/PRI/ MPLS/ UBR/ FIBER Link installation, Operation, Maintenance, IP, LAN, ECI
Field Service Engineer
VEDANT INFOTECH
03.2011 - 09.2012
- Work for Tata Telecom, Nagpur (ISP) project. (Wired line)
- Maintaining IP Configurations and LAN setting. Installing ILL, MPLS, PRI (VOIP) links.
- Identified and implemented tailored solutions to meet client needs, enhancing service delivery.
- Provided input to technical solutions and followed proper escalation steps to address issues efficiently.
- Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions. Perform system performance monitoring and tuning; participate in capacity planning and systems configuration
- Provide SME support for Windows Operating system and Infrastructure servers within CIS HIA
- Coordinate with users to ensure that optimum service is provided to the business
- Coordinated with customers to plan and execute moderate to complex system and software migrations, ensuring minimal disruption.
- Managing Point-to-Point connectivity, Service Delivery
- Performed operation and maintenance tasks to ensure system reliability.
- Access Management ENVIRONMENT: Operation, Maintenance, IP, LAN, ECI.
Education
Bachelor of Engineering Technology - Computer Engineering
Nagpur University
Nagpur, India 04.2001 -
Polytechnic - Computer And Information Sciences
Pandav Polytechnic
Nagpur, India 04.2001 -
HSSC -
Hadas Highchool
Nagpur, India 04.2001 -
SSC -
Nav-Bharat Vidyalaya
Nagpur, India 04.2001 -
Skills
Senior Technical Consultant
Senior Network Engineer
Workplace Adaptability
Expert problem solving
Business process improvement
Certification
ITIL 4 Foundation- Key Concepts
Timeline
Senior Technical Consultant
Orange Business Services
10.2022 - Current
Senior Analyst
HCL Technologies
05.2019 - 10.2022
Service Manager
Vodafone Idea (VI)
12.2018 - 05.2019
Network Operation Lead
Acute Informatics
08.2015 - 12.2018
Network Engineer L1
MAPS INDUSTRIES (I) PVT. LTD.
05.2014 - 08.2015
Engineer Networks
Comtel connexion
01.2013 - 05.2014
Field Service Engineer
VEDANT INFOTECH
03.2011 - 09.2012
Bachelor of Engineering Technology - Computer Engineering
Nagpur University
04.2001 -
Polytechnic - Computer And Information Sciences
Pandav Polytechnic
04.2001 -
HSSC -
Hadas Highchool
04.2001 -
SSC -
Nav-Bharat Vidyalaya
04.2001 -