Pragati Mishra
Dombivali
Summary
Experienced IT Project Manager with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in Project planning and deployment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager-I
ICICI Prudential Life Insurance
10.2020 - Current
- Led ICICI Prudential chatbots projects (ASKHR, LIGO, WhatsApp) using AWS, Java, IBM Watson, APIGEE, MySQL, and DynamoDB, achieving 40% reduction in customer onboarding and 70% in servicing and employee onboarding.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Interacted with stakeholders, business users, compliance, governance/security team & Internal Audit team throughout the project development and delivery.
- Developed project plans, budgets, and timelines, successfully leading cross-functional teams in executing tasks and achieving milestones for chat-bot projects
- Managed a process re-engineering on Telemedical process built using D365 project to improve and consolidate end-to-end automated processes; restructured flow for departments & automated quality check to cut down manual QC by 75%
Undergraduate Student Intern
Katalyst India
08.2018 - 09.2020
- Learned leadership skills through various programs conducted during sessions and actively participated in provided activities.
Education
Postgraduate Program in Data Engineering - Data Engineering
Praxis Business School
Mumbai, MH06.2022
Bachelor of Engineering - Electronics & Telecommunications Engineering
Xavier's Institute of Engineering
Mumbai06.2020
Skills
- AWS Certified Cloud Practitioner
- Application Modernization
- Risk Management
- Team Collaboration
- Company Process Evaluation
- Technical Process Improvement
- Root Cause Analysis
- SQL,DynamoDB,Watson Assistant
Accomplishments
- Identified and resolved an issue, enhancing customer experience with live chat feature enabling on Chatbots & implemented Agent dashboards for customers and agents to communicate, which led to earn Tatva Awards in June 2023.
- Enhanced customer onboarding and won Tatva Awards in Micro Category in June 2022 for implementing document upload in the chatbots.
- Introduced 'Pre-issuance video verification' via WhatsApp in the PIVV Project for policy confirmation leading to receiving Tatva Awards in June 2021
Projects
Election result prediction using Sentiment Analysis, 06/2019, 06/2020, To Analyse Twitter data and to propose a scalable machine learning model to predict the election result using various algorithms such as SVM, KNN & Naive Bayes
Certification
- Certified Cloud Practitioner , AWS - Valid till 22 Dec 2026
- Google Project Management Training, Coursera- Issued on Sep 2023
- Data Engineering PGPDM, Praxis - Issued on Dec June 2022
Timeline
Manager-I
ICICI Prudential Life Insurance
10.2020 - Current
Undergraduate Student Intern
Katalyst India
08.2018 - 09.2020
Postgraduate Program in Data Engineering - Data Engineering
Praxis Business School
Bachelor of Engineering - Electronics & Telecommunications Engineering
Xavier's Institute of Engineering
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