Jira / Azure DevOps
Praharsh Srivastava
Senior Product Manager
Mumbai
Summary
Senior Technology Product Manager with 8+ years of experience in delivering operational efficiency and business impact. Led AI/ML product development at IDFC First Bank, including LLM-based voice analytics, contact center automation, and personal finance solutions boosting customer engagement and satisfaction. Expert in market research, design thinking, UI/UX and large-scale product development. Skilled at turning complex needs into customer-focused strategies.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Senior Technology Product Manager
IDFC First Bank
Mumbai
07.2024 - Current
- Led development of an in-house Voice Analytics Engine analyzing 2M+ daily call center interactions to extract actionable insights
- Enhanced sales and agent performance by standardizing top-performing pitches (20% lift in conversions), expanding call evaluations from 1% to 80%+, and designing personalized training for 2k+ agents using Agentic RAG.
- Enabled hyper-personalized strategies through real-time, query-based Voice of Customer insights across 50+ campaigns in 3 months.
- Designed a personalized finance engine for IDFC First Wealth, enabling automated, tailored recommendations for clients via relationship managers
- Developed an in-house LLM-based OCR solution, replacing existing vendors with improved accuracy, lower latency, and reduced costs.
- Led engagements with global vendors (OpenAI, ElevenLabs, Deepgram), navigating regulatory and information security challenges.
- Managed a cross-functional team of 3 product managers and 5 data scientists to deliver solutions under tight timelines.
- Collaborated with business stakeholders to ensure timely and successful product delivery.
Product Manager
Jio Platforms
Mumbai
12.2020 - 07.2024
- Implemented new features for JioChat, a chat app with 10M+ users across Android, iOS, and KaiOS.
- Conceptualized a secure calling app leveraging Jio’s quantum-secure 5G network.
- Drove cross-business integrations, enabling use cases like customer care chatbot for Jio Financial Services and in-chat JioGames.
- Launched JioChat on Bharat series feature phones, expanding digital access and ecosystem adoption.
- Ideated an enterprise communication app tailored for small and medium businesses.
- Explored emerging tech, including a Mixed Reality POC for JioGlass.
- Ensured compliance with Google/Apple policies and government regulations.
- Increased user engagement and penetration through creative promotions and App Store optimization (ASO).
Product Manager
CredAble
Mumbai
09.2019 - 12.2020
- Managed CredAble’s flagship DDRX platform for SME clients, enabling ₹500 Cr+ monthly invoice discounting.
- Led product planning, design, and release cycles, ensuring usability and quality in fortnightly sprints.
- Conducted user research and analytics-driven insights to identify product gaps and enhance user experience.
- Implemented Microsoft Dynamics CRM to streamline customer onboarding and engagement tracking.
- Ideated new offerings like CredAble’s Early Salary program and AdSense income-based early payment.
- Launched digital marketing campaigns via Google Ads, Facebook, TikTok, and influencers, driving ₹1 Cr+ disbursals in a month.
Senior Manager
Kotak Mahindra Bank
Mumbai
06.2017 - 09.2019
- Built remittance transaction platform 'Lastmile' for 40+ exchange houses, integrating Ripple’s xCurrent blockchain solution.
- Designed a digital onboarding platform for SME current accounts, targeting sole proprietors.
- Implemented CRMNext for streamlined acquisition of current accounts and working capital customers.
- Developed a blockchain-based cross-border supply chain finance solution to digitize trade documentation.
- Integrated banking/payment APIs with Zoho and Tally under Kotak’s Open Banking initiative.
- Launched Cash Management Services on the Kotak mobile app for business customers.
- Created “Value Added Services” portal on Kotak’s website to boost SME engagement.
- Led SEO and SEM efforts, driving 1,500+ monthly current account acquisitions for business banking.
Assistant Manager
Energo Engineering Projects Ltd
Delhi
08.2013 - 06.2015
- Led planning, design, and execution of a ₹187 Cr project for Rajasthan Rajya Vidyut Nigam (RRVUNL).
- Evaluated 95 vendors for procurement of 47 bought-out items worth ₹80 Cr.
- Delivered design, engineering, and procurement for RRVUNL Kota 2 months ahead of schedule.
- Reduced engineering time by 30% through standardization of technical documents and calculations.
Education
MBA - IIM Mumbai
General Management
Mumbai 06.2015 - 04.2017
B. Tech - IIT Kharagpur
Mechanical Engineering
07.2008 - 06.2013
Software
Google Analytics / Clevertap
Sketch / Figma / Adobe xd
Adobe Creative Suite
Hobbies
Travelling | Books | Cricket | Movies
Timeline
Senior Technology Product Manager
IDFC First Bank
07.2024 - Current
Product Manager
Jio Platforms
12.2020 - 07.2024
Product Manager
CredAble
09.2019 - 12.2020
Senior Manager
Kotak Mahindra Bank
06.2017 - 09.2019
MBA - IIM Mumbai
General Management
06.2015 - 04.2017
Assistant Manager
Energo Engineering Projects Ltd
08.2013 - 06.2015
B. Tech - IIT Kharagpur
Mechanical Engineering
07.2008 - 06.2013
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