Prajakta Khopkar

• Lead the end-to-end sales and operations process for domestic and international travel packages.
• Specialize in designing and customizing international itineraries based on client preferences, budgets, and seasonal demand.
• Communicate and coordinate with global DMCs (Destination Management Companies) for quotations, bookings, and service delivery.
• Edit, enhance, and present travel packages, ensuring a balance between quality and competitiveness.
• Manage corporate MICE travel and offsite events, handling logistics, hotel arrangements, and group activities.
• Supervise a cross-functional team comprising 3 sales executives and 2 operations staff, providing daily guidance, performance reviews, and training support.
• Delegate tasks effectively to ensure seamless client servicing and operational flow.
• Drive sales growth by mentoring team members, setting targets, and monitoring KPIs.
• Ensure collaboration between the sales and operations team for timely and quality delivery of services.
• Deliver excellent post-sales support including visa processing, travel insurance, and documentation.
• Maintain strong client relationships through consistent communication and after-trip follow-ups.
• Monitor travel trends, competitor pricing, and customer feedback to improve package offerings and sales strategy.
• Managed and motivated employees to be productive and engaged in work.

Achievements: Get booked for 100 Pax for Cordelia cruise

Destinations Covered - International and Domestic

• Handling Inbound and Outbound Calls
• Handling entire travel process.
• Customizing packages from different vendors
• Closing GIT and FIT packages Using Vendors portals and different Vendors.
• Processing with bookings and assisting guest for further process
• Strong organizational abilities, effective communications and data management skills.
• Developed tailored travel itineraries to create memorable experiences for clients, taking into account individual budgets and time constraints.
• Increased repeat business by building strong relationships with clients, consistently delivering exceptional service and promptly addressing concerns.
• Negotiated pricing with preferred vendors for better value packages offered to customers while maintaining profitability margins for the agency.
• Followed up with customers to increase customer service with travel plans.

Had an accident and suffered from Knee ligament tear and got operated as well so had to leave this company,

Destinations Covered International.

Europe and Asian Countries.

Received Certificate of Excellence as UBHARTA SITARA OF THE QUARTER.

Received award As UBHARTA SITARA OF THE MONTH for giving 1CR revenue.

Task:

• Handling inbound and Outbound calls.
• Handling entire Travel process, calling enquiries, follow up, closing the deals, operations feedback.
• Effective communication interpersonal and data management skills.
• Closing Dubai, Europe, Bali, Singapore group packages online.
• Strong organizational abilities, Effective communication interpersonal and data management skills.
• Using Company's CRM for managing the client data.
• Focusing on the company's revenue and profit.
• Proceeding with the bookings and assisting in visa, ticketing, etc

Task:

• Experience in Client Acquisition.
• Working on cloud telephonic solution.
• Will be responsible for new client’s acquisition.
• Business development skills & Making cold calls.
• Attending meetings with prospective clients.
• Attending meeting on video calls as well From Zoom meet or Google meet.
• Meeting clients for F2f.
• Help to the clients for end to end process with the product.
• Represent the company during corporate presentations.

Task:

• Identify and assess customer response and introduce services as per customer’s requirement.
• Attending meetings with prospective clients. Attending meeting on video calls as well From Zoom meet or Google meet.
• Meeting clients for F2f.
• Handling site visit and closures of residential apartments in projects at Mumbai (Thane and Western suburbs).
• Represent the company during corporate presentations & bulk bookings.
• Handling 3 people under me.

Task:

• Experience in tele call sales
• Business development skills & Making cold calls.
• Generate new leads and Open their Dmat and Trading account.
• Help to the clients for activation and Pay in payout processes (End to end process )

Destination Covered: Germany, China, Dubai (All Trade Fairs)

Task:

• Experience in tele Calling sales
• Strong phone-based business development skills & Making cold calls.
• Generate new leads for trade Fairs and set appointments and Meetings with Clients.
• Send them a package and Guide with the visa process.
• Help to the clients for end to end process.

Destinations covered International and Domestic:

• Thailand, Bali, Dubai, Singapore, Maldives, Mauritius, Malaysia, Europe.
• Kerala, Himachal Pradesh, Andaman.

Task:

• Handling entire Travel process, calling enquiries, follow up, closing the deals, operations feedback.
• Strong organizational abilities with solid knowledge of vacation destinations and paper work needed to travel.
• Effective communication interpersonal and data management skills.
• High commitment for customer service with impressive abilities to fulfill their travel wish.
• Planning and selling holiday packages to customer and improving revenue.
• Negotiating best deals from suppliers.
• Proceeding with the bookings and assisting in visa, ticketing, etc