Prakash Raghunathan

• Conducted root cause analysis on reported issues, providing actionable insights for effective remediation strategies.
• Implemented continuous integration tools to enable rapid identification of issues in the development pipeline.
• Increased team productivity by implementing agile methodologies and continuously improving the QA process.
• Developed training materials for onboarding new hires, fostering a culture of knowledge sharing within the team.
• Identified areas of improvement in existing systems through comprehensive code reviews and risk analysis.
• Enhanced project efficiency by collaborating with cross-functional teams to identify, track, and resolve software defects.
• Mentored junior QA analysts in best practices for software testing, enhancing overall team performance.
• Maintained full compliance with industry regulations by staying current on updates and incorporating necessary changes into company processes promptly.
• Facilitated post-release reviews to identify areas for improvement and ensure continuous refinement of testing processes.
• Coordinated release activities, ensuring smooth deployment of high-quality software products into production environments.
• Improved software quality by implementing rigorous testing processes and quality assurance procedures.
• Established strong quality control standards for consistent application throughout all projects.
• Promoted collaboration between QA teams across different product lines, enabling greater consistency in testing approaches organizationwide.
• Championed a culture of continuous learning within the team by encouraging professional development opportunities such as workshops or certifications completion.
• Evaluated new technologies and tools to optimize the testing process while maintaining a focus on cost-effectiveness and scalability.

• Optimized supply chain operations for clients by recommending cost-effective alternatives and streamlining logistics processes.
• Supported clients during periods of transition, ensuring seamless integration of new systems or policies.
• Led training sessions for client staff members to improve skillsets and enhance overall performance.
• Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Created and managed project plans, timelines and budgets.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.

As part of Technical Support Manager role for presales demo support team, have done the followings:

• Was responsible for working very closely with sales demo consultants across geo, managing sales demo schedules, deployment of Manhattan solutions, supporting the pre-sales demo projects, Monitoring and Maintenance of demo servers and the demo scenarios artifacts maintenance.
• Work closely with around 15 sales demo consultants across APAC & EMEA regions remotely (from home)
• I worked with Dev and Dev Ops team to migrate java / oracle-based Linux environments to AWS cloud.
• Responsible for setting up demo environments over VMware and AWS cloud, and installation of Manhattan product solutions.
• Testing demo scenarios and making sure they work seamlessly release over release.
• Addition of data for new demo scenarios to golden (demo) database and document that.
• Management of demo scenarios documents, process documents and demo schedules of sales consultants.
• Manage sales demo preparation issue tickets using sales force dot com (SFDC)
• Extensive working knowledge on JIRA software to convert sales demo issues as tickets for R&D to get it resolved for the demos.
• Coordinate with product development team on defects and lead the fix pack delivery.
• Maintenance of SQL scripts and shell scripts that helps to automate fewer activities in servers.
• Mentored junior support staff, fostering a culture of collaboration and learning within the team.
• Developed and implemented training initiatives for new hires.
• Define best practices to ensure the most time efficient and quality deployments.
• Work very closely with sales demo consultants across APAC & EMEA regions on demo requirements, scenario set up, issues management, environment maintenance, etc.
• Conduct post demo survey with sales consultant to capture environment stability, application performance and functionality attainment for that demo to improve the existing demo support process.
• Valuable experience on mobile applications testing for Manhattan software solutions on mobile platform
• Responsible for decommissioning older version demo environments and archiving its disk in storage

• Understand the testing effort by analyzing the requirements of project.
• Estimate and obtain management support for the time, resources and budget required to perform the testing.
• Organize the testing kick-off meeting
• Define the Strategy
• Build a testing team of professionals with appropriate skills, attitudes, and motivation.
• Identify Training requirements and forward them to the Project Manager (Technical and Soft skills).
• Develop the test plan for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan.
• Arrange the Hardware and software requirement for the Test Setup.
• Assign tasks to all Testing Team members and ensure that all of them have sufficient work in the project.
• Ensure content and structure of all Testing documents / artifacts is documented and maintained.
• Document, implement, monitor, and enforce all processes for testing as per standards defined by the organization.
• Check / Review the Test Cases documents.
• Keep track of the new requirements / change in requirements of the Project.
• Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Sr. Test Manager.
• Organize the status meetings and send the Status Report (Daily, weekly etc.) with US team
• Act as the single point of contact between Development and Testers.
• Track and prepare the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status, performance baselines etc.
• Review various reports prepared by Test engineers.
• Ensure the timely delivery of different testing milestones.
• Prepares / updates the metrics dashboard at the end of a phase or at the completion of project.
• Responsible for QA delivery of Slotting, Billing and Supply Chain Intelligence (SCI).
• Supply Chain Intelligence product that uses ETL to process of validating, verifying, and qualifying data while preventing duplicate records and data loss for the other Manhattan Associates suites like Transportation Management System, Warehouse Management System, etc. that uses Oracle, DB2, SQL server databases.
• After data has been extracted, transformed and loaded into destination database, using IBM Cognos reporting tool to generate and present various reports to various levels in business according to requirements.
• Handled multiple product accounts that include creating QA plans, test artifacts maintenance, defect management, release document support, preparation of release training materials and release training to services group.
• Strong Knowledge on integration testing between Slotting, Billing, and various WMS versions (SCPP/SCALE/I-Series/Classic).
• Responsible for writing functional designs for Slotting Optimization, supporting clients on their implementation/go-lives, writing quality test cases, end to end testing of Slotting Optimization product functionality, reporting defects, re-testing and closing the same.
• Worked on Labor Management during QA test execution cycles for multiple releases in parallel with Slotting releases.
• Managed a team of 10 QA members that includes three Principal test engineers.

• Produced and maintained technical documentation for project reference.
• Worked with stakeholders and team members on quality assurance efforts for hardware components.
• Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
• Supported the successful launch of numerous product releases by coordinating QA efforts, including test planning, execution, and reporting.
• Optimized testing processes by introducing advanced tools and methodologies, resulting in increased test coverage and shorter release cycles.
• Collaborated with cross-functional teams to identify and resolve complex software issues, ensuring a seamless user experience.
• Conducted root cause analyses on critical defects, recommending improvements to prevent future occurrences.
• Developed high-quality engineering designs and plans to meet industry standards.

• Optimized test cases to maximize success of manual software testing.
• Met tight deadlines to satisfy client demands and project timelines.
• Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
• Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
• Reduced defect rates by designing and executing comprehensive test plans and test cases.
• Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.