Prakash M. Pant
Delivery Leadership
Mumbai
Summary
Versatile Delivery Head with 23+ years of experience in Delivery Management, Account/ Engagement Management with Cross Functional knowledge across multiple
domains. Have worked with Companies, like Cyient, Maxify Digital, Altitude Advisory BNP Paribas, ABSA bank south Africa, Reliance Industries Ltd, HDFC Bank, Kotak Mahindra Bank & Princeton Softwares. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
Work History
Senior Manager - Delivery
Cyient Limited
09.2021 - Current
- Multi Accounts Engagement Management in the Transportation Domain with volume of 14 Million USD
- Application Development, Migrations, Test Automations, Go To Market, Account growth
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Seasoned in Delivery management & Stake holder management across all levels including CXO’s
Delivery Head/ Vice President
Maxify Digital Labs
09.2019 - 06.2021
- Managed large, transformative initiatives impacting multiple delivery channels.
- Have delivered products like Loyalty Program, BOT, Live Chat & WhatsApp Based web Check-in
- Led cross-functional teams for successful project completion within deadlines and budget constraints.
Technology & Digital Banking Specialist
Altitude Advisory
03.2019 - 05.2019
- Independent consultant catering to NBFC's & Micro Finance Institutions in African Market, conducting Technology & Business GAP Analysis, proposing Digital Strategy and plan for achieving strategic Objectives and work with Client & Implementation Partners to enable Delivery
Business Program manager
ABSA
07.2017 - 09.2018
- Transition of Digital Channels (Internet Banking, Mobile Banking & USSD App) from Barclays PLC UK to ABSA Bank SA for 9 countries in Rest of Africa with estimate of ZAR 85 Mn
- Managing multiple team interlocks to ensure schedules are aligned and risks minimized
- Managing Vendor engagement, reviewing SOW's and resource management
Delivery Manager
Zensar Technologies Ltd
01.2017 - 06.2017
- Account ownership of WesBank account from Zensar Delivery
- Delivery Leadership role for managing customer relationship, up sell, SOW and transaction agreements
- Pre-Sales activities including responding to RFP's & RFI's, POC's, Client presentations, Cost estimations and Proposals
- Responsible for managing multiple Projects for WesBank account
Program / Delivery Manager
Tech Mahindra
06.2015 - 12.2016
- Established a program delivery Mechanism with implementation Partner to deliver the Data Services Program using IBM MDM
- Successful delivery of Phase wise Project deliverable using Waterfall and Agile Methodologies
- Delivery Management of Keys deliverable like Artifacts Documents, Project plans, Design documents, etc
- Within planned Budget and Timeline
Program / Delivery Manager
Larsen & Toubro Infotech
06.2010 - 12.2014
- Income IT Program Manager & IT Governance Consultant for BNP Paribas, reporting to London Office and responsible for APAC, Mumbai, Europe and Americas
- End to End Program management for AFS Digital (Keystone), a USD 3 Million Online Insurance Program for ABSA Bank, South Africa
- Emphasis on Vendor Management, Risk Management, Release Management, scope management, Test Management
- Program reporting to C Level Management
Program / Delivery Manager
Crimson Interactive Pvt. Ltd.
06.2009 - 01.2010
- Project Scoping and Delivery of custom build ERP & CRM Application to cater to specific requirements of Academic Publishing Business
- Introduction of Open Source technologies to deliver systems like Knowledge Management system and FAQ Manager
- Implementation of Firewall and Security policies
- Blue Printing IT Processes and laying down SOP's
Business Information Officer / Program Manager
Reliance Retail
06.2006 - 04.2009
- System Roll out planning & execution for applications like SAP, POS Apps, CRM for all BU’s Under Reliance Retail
- Delivery Management for enterprise level IT Operations valued at app
- Rs
- 1.bn / p.a
- Account Management for a Team size of 1200 members across PAN India Operations
- Optimise resources during steady state of Operations thus bringing down the Operations expenses by 50%
- Blue Print Documentation of all IT Core processes - development, implementations & Operations Support
Assistant Manager – IT
HDFC Bank
09.2005 - 05.2006
- Development & Operations Management EAI portfolio of HDFC Bank including Mobile Banking, Alerts, Net-Banking, etc
- Development of Mobile Banking application and integration with Net-Banking Version Upgrade of net-Banking WebSphere
Assistant Manager – IT
Kotak Mahindra Bank
04.2004 - 09.2005
- Development & Operations Support for Retail Banking Portfolio including Flexcube-Retail, Flex@- net Banking, BCIF, Internet Site
- Implemented Change & Issue Management for IT Systems
- As a Project Manager Development of New Enhancements, Migration and support of Retail Banking Applications
Sr. Consultant
Reliance Infocom (Reliance Info streams)
09.2002 - 04.2004
- Leaded the Development & Management of the Contact Center Applications by effectively Understanding the Business Processes and the Application Flow and Mentoring on the same to the Team
- Successfully rendered support for Operations & Change Management for BSS & OSS
Programmer Analyst
Princeton Software’s Ltd.
08.2000 - 09.2002
- Worked on Microsoft and Java technologies Project for clients like Onward Technologies, Proeza (Mexico), Indian Oil, Johnson & Johnson, ICD (St
- Louis -USA), ISX (Atlanta – USA), LTITL (L&T Infotech)
Education
Bachelors of Commerce - Financial Accounting
Mumbai University
MumbaiSkills
Delivery Management
Account/ Engagement Management
Pre Sales
Account Growth
Profit & Loss
Go To Market
Customer Engagement
Change Management
Strategic Transformation
Transition Programs
Technology Budgeting & IT Strategy
Market Analysis
Accomplishments
- Digital Transformation using Salesforce implementation for Aviation sector and integrations with Reservations and other systems. Delivered products like Loyalty Program, BOT, Live Chat and one of a kind WhatsApp Based web Check-in.
- Transition of Digital Channels (Internet Banking, Mobile Banking & USSD App) from Barclays PLC UK to ABSA Bank SA for 9 countries in Rest of Africa with estimate of USD 85 Mn.
- Established a program delivery Mechanism with implementation Partner to deliver the Data Services Program for Old Mutual which includes IBM MDM, IBM BPM, Rule Engine, ADW, etc.
- End to End Program management for AFS Digital, a USD 3 Million Online Insurance Program for ABSA Bank, South Africa.
- Planning, budgeting and implementation of Technical helpdesk for Reliance Retail to ensure issue management of IT systems and providing the Business users with a Single point of contact for all systems issues.
Industryexperience
- Rail Transportation
- BFSI
- Customer Service
- Aviation
- Retail
- Telecom
- Refinery
- Academic Publishing
Coreareas
- Delivery Management
- Profit & Loss
- Customer Engagement
- Strategic Transformation
Currentposition
Senior Manager - Delivery, Cyient Limited, Heading Rail Digital Delivery and Digital CoE for delivery of Projects & Programs with volume of 14 Million USD., Managing a Team of 170 resources across various projects., Managing Application development and Test Automation programs involving an array of technologies., Seasoned in Delivery management & Stake holder management across all levels including CXO’s.
Timeline
Senior Manager - Delivery
Cyient Limited
09.2021 - Current
Delivery Head/ Vice President
Maxify Digital Labs
09.2019 - 06.2021
Technology & Digital Banking Specialist
Altitude Advisory
03.2019 - 05.2019
Business Program manager
ABSA
07.2017 - 09.2018
Delivery Manager
Zensar Technologies Ltd
01.2017 - 06.2017
Program / Delivery Manager
Tech Mahindra
06.2015 - 12.2016
Program / Delivery Manager
Larsen & Toubro Infotech
06.2010 - 12.2014
Program / Delivery Manager
Crimson Interactive Pvt. Ltd.
06.2009 - 01.2010
Business Information Officer / Program Manager
Reliance Retail
06.2006 - 04.2009
Assistant Manager – IT
HDFC Bank
09.2005 - 05.2006
Assistant Manager – IT
Kotak Mahindra Bank
04.2004 - 09.2005
Sr. Consultant
Reliance Infocom (Reliance Info streams)
09.2002 - 04.2004
Programmer Analyst
Princeton Software’s Ltd.
08.2000 - 09.2002
Bachelors of Commerce - Financial Accounting
Mumbai University
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