Pramod Muley
Thane
Summary
Innovative and accomplished professional with a diverse background spanning 8+ years, encompassing Process Improvement, Learning & Development, Project Management, and Process Compliance Audits. Known for driving transformative change initiatives and consistently delivering exceptional results. With an unwavering passion for personal and professional growth, I am now seeking opportunity into a techno-functional role in a global leading E-Commerce organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Associate Training
TresVista Financial Services Pvt Ltd
10.2023 - Current
- Managed a team comprising of Analysts and Training Administrators to facilitate coordination activities related to training
- Designed and implemented appropriate e-learning strategies for Academy program & Promotes Training
- Conducted new hire and refresher training sessions for regional team leads, resulting in a 40% improvement in LMS utilization efficiency and reporting accuracy
- Managed the administration of all training deliverables, resulting in a 30% increase in quarterly module completion rates as monitored collaboratively with Product teams
- Oversaw the development and delivery of Compliance training firm wide new joiners, resulting in a 35% increase in overall compliance awareness within the organization
- Co-ordinated with the vendors for the Offsite Trainings along with budget allocation and end-to-end execution
- Learning Analytics on Trainee feedback, assessment scores, average time spent for training completion
- Created Classroom and Self-paced Modules on LMS and timely assigned them to designated employees.
SLP Specialist (Training POC, West)
Amazon
07.2021 - 06.2023
- Worked closely with SMEs to design Process Compliance Training for Last Mile employees
- Oversaw the training function for employees at different levels within the Last Mile department
- Spearheaded projects on Customer Abuse Prevention, Fraud detection, Loss Prevention in high risk customer return transactions and orders
- Implemented a reward points system within the LMS, incentivizing learners upon successful completion of courses and assessments
- Developed and facilitated customized learning solutions tailored to the specific needs and comprehension levels of employees.
Training Specialist
Quess Corp Amazon
10.2018 - 07.2021
- Effectively managed the LMS across three different mobile application platforms and web portals, ensuring seamless access and user-friendly experiences for learners
- Proactively drove the analysis and adoption of learning metrics on a weekly basis, enabling data-driven insights for continuous improvement and optimization of learning outcomes
- Successfully managed various L&D projects, including the implementation of 'Ask Alexa', the 'Love the Customer' Campaign, Standardization of training content to align with global standards set by the WW
- Orchestrated the migration of 1900 users from an old LMS app to a new app, incorporating more interactive features to enhance the overall learning experience, collaborating with a new vendor
- Developed feedback forms and conducted evaluations of training feedback to identify areas for improvement and enhance the learning experience of employees using the LMS
- Implemented a systematic approach to enhance the learning curve of new hires by monitoring and tracking key metrics on their scorecards during the first six weeks of onboarding.
Regional Trainer
PPMS-Cheil India-Samsung
03.2017 - 09.2018
- Spearheaded the Merchandising function for Samsung's CE division, leading and overseeing operations in Maharashtra & Goa states
- Successfully conducted comprehensive classroom training and on-the-job training (OJT) for 10+ Marketing campaigns, ensuring timely and effective execution
- Facilitated career succession planning for Area Operations Managers, identifying and grooming top talent for promotion to Regional Managers
- Designed and implemented Leadership Development Programs focusing on soft skills, presentation skills, communication skills, and supervisory skills, empowering employees to excel in their roles
- Orchestrated end-to-end functional training for the mobile app and web portal of RMS (Retail Management System), enabling users to leverage the platform effectively and enhance operational efficiency.
Executive L&D
Videocon Industries Ltd
03.2015 - 03.2017
- Revitalized trainee operator induction by introducing gamification techniques, resulting in increased engagement and enthusiasm among participants
- Incorporated Time & Motion studies into training methods, designing interactive games that made learning both enjoyable and informative
- Played a key role in customizing and developing training induction programs to meet the specific needs of diverse learners
- Efficiently managed training calendars, ensuring adherence to schedules and facilitating seamless coordination of classroom training and on-the-job training (OJT) sessions
- Innovated by creating jigs and fixtures for simulation-based learning, enabling hands-on experiences that accelerated skill development and enhanced overall training effectiveness.
Education
Bachelor of Engineering - Electronics & Telecomm.
SYCET College
05.2015
Skills
- Communication
- Learning Technology Integration
- Problem Solving
- Project Management
- Stakeholder Management
- Vendor Management
- Decision Making
- Instructional Design
- Needs Assessment
- Curriculum Development
- Performance Evaluation
- Project Management
- Facilitation Skills
- Data Analysis
- Program Matrix
Certification
Human Resource Management, KPMG, Masters' Union, 07/2023, 02/2024
Accomplishments
- Designed and launched a leadership development program, resulting in a 20% increase in employee engagement scores and a 15% reduction in turnover. (Learning Ambassador Certifications, Academy Training for new Team Leads, Induction and orientation of Senior Leaders)
- Led the implementation of a learning management system (LMS) at Amazon, improving training efficiency and reducing costs by 40%.
Timeline
Sr. Associate Training
TresVista Financial Services Pvt Ltd
10.2023 - Current
SLP Specialist (Training POC, West)
Amazon
07.2021 - 06.2023
Training Specialist
Quess Corp Amazon
10.2018 - 07.2021
Regional Trainer
PPMS-Cheil India-Samsung
03.2017 - 09.2018
Executive L&D
Videocon Industries Ltd
03.2015 - 03.2017
Bachelor of Engineering - Electronics & Telecomm.
SYCET College
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