Pranali Borgave
Pune
Work Preference
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Senior Coordinator
UPS Logistics India Pvt Ltd
Pune, India
05.2019 - 06.2025
- Established robust connections with customers by swiftly managing inquiries and handling complaints.
- Devised and implemented supply chain strategies to improve overall efficiency.
- Produced reports supplying critical insights into logistics operations and performance.
- Investigated customer demands and implemented customized logistics solutions.
- Analyzed logistics operations metrics to discover avenues for operational improvement.
- Optimized and managed databases for effective shipment and inventory tracking.
- Instituted effective systems and procedures that enhance accuracy in data collection and reporting.
- Oversaw shipments and evaluated progress to support prompt delivery.
- Instruct and oversee new team members regarding Costco-specific brokerage workflows.
- Oversaw customs clearance activities for high-volume US air and ocean shipments, maintaining full compliance with U.S. CBP regulations.
- Engineered efficient handling of Costco shipment volumes, persistently aligning with critical TAT and client KPIs.
- Engaged in cross-functional projects, fostering collaboration across diverse teams.
- Recognized with multiple R&R awards and conferred "Spark of Brilliance" and "Dependability" competency cards for remarkable performance.
- Recognized by major clients like Costco for operational excellence and outstanding client service.
Operations Analyst
First Advantage India Private Ltd
Mumbai, India
10.2014 - 10.2018
- Developed customized reports and visualizations enhancing decision-making processes.
- Facilitated supervisor and associated team members to ensure system functionality.
- Reviewed and rectified alerts, conducted queries, and compiled records to enhance maintenance and troubleshooting processes.
- Developed and administered operational databases for data storage and tracking
- Reviewed operational performance to determine potential areas for advancement.
- Evaluated trend data to project operational requirements and strategize subsequent steps
- Analyzed data to identify opportunities for refining client operations and boosting customer satisfaction.
- Created data optimization solutions and enhanced user interaction interfaces.
- Developed models to forecast and analyze quantitative and comparative evaluations of diverse business solutions.
- Devised and advanced algorithms to elevate operational workflows
- Compiled thorough reports and written documents associated with programs and operations.
- Evaluated project risks and established proactive mitigation strategies.
- Developed client-specific standard operating procedures and trained internal teams to ensure compliance.
- Streamlined reporting and database management, enhancing data accuracy and efficiency.
- Earned multiple client appreciation awards for exceptional service and proactive communication.
HR Recruitment Associate
RightMatch HR Services Pvt Ltd
Mumbai, India
10.2013 - 09.2014
- Facilitated writing of job postings and descriptions for boards.
- Executed performance reviews and delivered feedback to managers regarding employee performance.
- Collaborated with departmental managers to evaluate hiring needs and deliver candidate recommendations.
- Collaborated with global business leader to implement new training strategies.
- Pre-screened resumes before submission to corporate hiring managers for consideration.
- Optimized recruitment strategies to attract qualified candidates across diverse positions.
- Managed onboarding operations guaranteeing adherence to company policies and compliance requirements.
- Delivered training sessions on policies and procedures for effective employee onboarding.
- Ensured precise employee record-keeping in accordance with legal standards.
- Engaged with external partners like insurance vendors and recruitment agencies.
- Supported HR initiatives through participation in employee satisfaction surveys and performance assessments.
- Validated application accuracy prior to submission for further processing.
Education
Bachelors of Management Studies - Commerce
VIVA COLLEGE
Mumbai, India01-2013
Skills
- Communication Skills
- Leadership
- Problem-Solving
- Email management
- Customer service relationship
- Data entry
- Follow-up skills
- Appointment scheduling
- Product knowledge
- Coordination
- Active listening
- Microsoft outlook
- Stress management
- Customer invoicing
- Process implementation
- Logistics coordination
- Employee database management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Gujarati
Intermediate (B1)
Interests
Dancing,Travelling
Timeline
Senior Coordinator
UPS Logistics India Pvt Ltd
05.2019 - 06.2025
Operations Analyst
First Advantage India Private Ltd
10.2014 - 10.2018
HR Recruitment Associate
RightMatch HR Services Pvt Ltd
10.2013 - 09.2014
Bachelors of Management Studies - Commerce
VIVA COLLEGE