Pranali Suryawanshi

• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

• Managed over 65 clients drone manufactures and delivered software as per DGCA.
• Build team of 8 members within six months and set up customer success department with necessary system operating procedures.
• Played instrumental role in client satisfaction by working with

operational teams for proper resolution of service issues.

• Led process improvement and problem-solving efforts to

create standard procedures and escalation policy for customer

support team.

• Conducted training and mentored team members to promote

productivity, accuracy, and commitment to friendly service.

Collaborated with sales and product teams to address

customer success objectives.

• Implemented best practices of Customer Success Management, elevating company-wide standards.
• Implemented effective communication strategies that fostered long-lasting connections with customers.
• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
• Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.

1) Armstrong's Solar System Design, Installation and commissioning : 40KwP of Solar System Design, Installation and Commissioning at Industrial LT Consumer and achieved 50% of reduction in industrial energy bills by maintaining solar system as per MSEDCL GR's.

2) Structural and Civil Engineering (Armstrong's Industrial manufacturing plant 2 Construction and Setup as per factory act) : Complete Project Management of industrial Manufacturing Plant of 23000 Square Footage with all government Permissions of Factory Licensing and Production Setup.

• Supervision of PEB structures, Precast Compound Walls, Civil Construction.
• HT Electrical Supply and Line Installation, 10 Tons of EOT cranes installation, Fire fighting arrangements, Overhead LED highbay selection and installation with required Lux levels for the specific areas of manufacturing,.
• All the required utility arrangements, installation and commissioning as per factory act. Town Planning and factory Licensing permissions for the commencement of production.

3) Factory Maintenance incharge :

Electrical and mechanical maintenance of factory and machines of Fabrication and Machining Shop.

• Installation and commissioning of new CNC Machines, Laser cutting Machine, Press Brake machine, Centralized On line and Off line UPS for plant, Centralized Single Phase and Three Phase Voltage Stabilizers for plant, 63Kva LT Transformer for Plant, 5 Tons of EOT Cranes and Elevator lifts.
• Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
• Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.