Work experience in projects across multiple domains with reputed multi-national clients.
Knowledge of Business analysis key concepts, planning and monitoring, elicitation and collaboration, Requirements Life Cycle management, Requirement Analysis.
Hands on experience in modelling requirements using UML diagrams such as Use cases, Activity diagrams.
Well versed in facilitating JAD, walk-throughs, surveys, questionnaires, interviews, and brain storming sessions.
Worked closely with Project stakeholders, SMEs and staff to understand the requirements and business processes.
Analyzing change requests and coordinating the changes required with the development team.
Product management (Backlogs: Epics/ Features/ User Stories), Solve product problem.
Experience in designing in Screen Mock-ups to capture Business and functional specifications.
Bridging the gap in domain understanding between the client and technical team.
Experience in Iterative Software Development Life Cycle (SDLC) methodologies such as Agile and Waterfall.
Experience in writing Business Requirement documents (BRD), Functional Requirement Document (FRD) (SRS), Project Scope document.
Experience in documenting existing and new processes through work flow diagrams.
Excellent team facilitator with good communication and interpersonal skills and ability to utilize
available resources.
Prioritizing tasks and bugs according to deadlines and impact.
Preparing BRD, PRD, change request documents, MOM, UAT release notes, and live release notes.
Preparing test cases for nearing deadlines of developments.
Understanding business processes every day.
Reading about new policies and regulations regarding my business domain.
Weekly reporting to project manager regarding resource utilization and costings if any.
Providing L1 support to users in case of defects or diversion observed by Users.
Assisted sales teams in crafting targeted proposals based on client needs assessments, contributing to increased revenue generation.
Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Perform a gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
Streamlined project management with effective communication and collaboration across cross-functional teams.
Resolved conflicts and facilitated open communication among team members, promoting a healthy work environment.
Streamlined release processes through close coordination between development teams and operations staff.
Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Conducting impact analysis to breach the gap.
Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
Conducted interviews with key business users to collect information on business processes and user requirements.
Business Analyst /Case Manager
TCS (Domain- Telecom)
Pune
05.2019 - 06.2022
Requirement gathering, elicitation analysis, documenting needs, and efforts. Conducting meetings and presentations to share ideas and findings.
Preparing user manuals and resolving client issues virtually.
Handling change requests, keeping track, and monitoring progress using Jira and project management tools.
Updating Jira with user stories and acceptance criteria. Part of scrum ceremonies and sprint planning.
Acting as a liaison between business and the development team in case of any clarifications.
Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Business Analyst - Mitsubishi,
TCS (Loans And Credits)
Pune
06.2018 - 04.2019
Collaborated with cross-functional teams to identify areas of improvement and develop actionable strategies to optimize operations.
Analyzed and documented loan processing workflows, identifying areas for improvement and automation.
Coordinated with financial advisors to develop long-term investment strategies.
Developed and documented Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs) for loan processing system updates.
Collaborated with IT teams to design and implement UI/UX improvements for the loan processing platform.
Conducted market research studies to provide valuable insights for strategic planning initiatives.
Business Analyst /Case Manager
TCS (E-commerce Domain)
Pune
12.2016 - 05.2018
Analyzed user behavior data and website traffic patterns to identify conversion bottlenecks and opportunities for improvement.
Conducted user interviews and A/B testing to optimize product page design and checkout processes for enhanced customer experience.
Monitored key performance indicators (KPIs) such as conversion rates, cart abandonment rates, and average order value to measure the effectiveness of platform changes.
Adept at bridging the gap between business needs and technical solutions. Conducted gap analyses to identify areas for improvement in the e-commerce platform.
Utilized strong analytical skills to design and execute User Acceptance Testing (UAT) plans, ensuring successful implementation of e-commerce functionalities that meet user requirements.
Education
MBA - Business Analytics
Symbiosis
Pune
05.2023 - Current
Bachelor of Science - Hospitality Administration And Management
First Line Manager / Team Leader at DHL Supply Chain / Geodis Contract LogisticsFirst Line Manager / Team Leader at DHL Supply Chain / Geodis Contract Logistics