Pranjali Naik
Customer Care Associate
Nallasopara
Summary
To pursue a challenging role that offers job satisfaction and utilizes the knowledge and experience acquired throughout my career. The role should also offer an opportunity for acquiring and developing new skills whilst enabling me to become an effective and valued team member.
A professional with more than 14 years of work exposure comprising of Sales, Client Interaction & Resource Management.
Reliable Customer Care Associate with strong background helping customers with diverse needs. Competent with telephone, email and chat inquiries. Calms individuals dealing with highly stressful situations. Balances scripted responses with personal expertise to quickly resolve inquiries.
Overview
16
16
years of professional experience
2013
2013
years of post-secondary education
3
3
Languages
Work History
Customer Care Associate
Mettler Toledo (I) Pvt. Ltd. (Acro HR(I) Pvt.Ltd.)
08.2024 - Current
- Contributed to continuous improvement team-wide by collecting data on calls and giving managers knowledgeable feedback.
- Maintained good call control to quickly uncover questions and keep call times low.
- Promoted brand loyalty through genuine empathy for customers'' needs and personalized support experiences tailored to individual preferences.
- Resolved service failures, coordinated return appointments and executed referrals to specialists.
- Provided exceptional service by consistently meeting or exceeding key performance indicators.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Streamlined communication channels for improved efficiency within the customer support team.
- Participated in weekly meetings with management teams regarding goals progress updates.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
- Coordinated timely solutions to guests' issues by coordinating proactively with operations team.
- Balanced multiple priorities simultaneously, ensuring timely completion of tasks without compromising quality standards.
- Logged call information and solutions provided into internal database.
Sales & Service Coordinator
ARCHERCHEM INSTRUMENT
01.2022 - 07.2024
- AMC Renewal contract for the existing customers
- Initiating existing clients to take AMC service
- AMC quotation & Payment follow ups
- AMC service visit schedule according to the contract
- Generating AMC Invoices & agreements
- Generating Sales Invoices
- Sales quotation & payment follow ups
- Resolved complex customer issues through proactive communication and problem-solving skills.
- Streamlined processes for enhanced efficiency, resulting in faster response times to client inquiries.
Sales and Service Executive
AUTOCAL SOLUTIONS PVT. LTD.
07.2010 - 09.2019
- New business generation for the organization
- Successfully managing the order executions
- Ownership towards a rigorous payment follow up
- Utilizing the negotiation skills to close the sale for the organization at a cost which is higher than the benchmark fixed for the team
- Providing the best possible customer support by addressing their grievances
- Delivered compelling product pitches that resonated with clients'' needs, ultimately fostering long-lasting business relationships.
- Enhanced customer satisfaction through providing exceptional service, resolving issues promptly, and addressing inquiries professionally.
Customer Relationship Officer
PRABHUDAS LILLADHAR BROKING LIMITED
01.2010 - 06.2010
- Arranging the schedules and fixing the appointments of customers with executives at Life Insurance ICICI Prudential
- Forwarding the generated leads to the sales department
- Addressing customer grievances
- In charge of maintaining the daily MIS
Tele Sales Officer
SMC INSURANCE BROKER SERVICES LIMITED
01.2009 - 12.2009
- Fixing appointments of customers with executives for Life Insurance ICICI Prudential
- Working on the lead's generation by the sales team
- Sourcing clients through personal referrals
- Generating and maintaining the Daily Sales Report (DSR)
Education
Bachelors in Commerce - First Class
MUMBAI UNIVERSITY
03-2012
HSC - FIRST CLASS
MUMBAI BOARD
SSC - FIRST CLASS
MUMBAI BOARD
Basic Computer Knowledge - undefined
Universal Computers
Skills
- Microsoft Office Proficiency
- Reporting and analysis
- Complaint handling
Personal Information
- Date of Birth: 23/02/1989
- Nationality: Indian
- Marital Status: Married
Mailingaddress
Pitruchaya Bungalow, Nr. Shiv Sena Office (Ondani), Last bus stop Umrala, Nallasopara, Maharashtra
Timeline
Customer Care Associate
Mettler Toledo (I) Pvt. Ltd. (Acro HR(I) Pvt.Ltd.)
08.2024 - Current
Sales & Service Coordinator
ARCHERCHEM INSTRUMENT
01.2022 - 07.2024
Sales and Service Executive
AUTOCAL SOLUTIONS PVT. LTD.
07.2010 - 09.2019
Customer Relationship Officer
PRABHUDAS LILLADHAR BROKING LIMITED
01.2010 - 06.2010
Tele Sales Officer
SMC INSURANCE BROKER SERVICES LIMITED
01.2009 - 12.2009
HSC - FIRST CLASS
MUMBAI BOARD
SSC - FIRST CLASS
MUMBAI BOARD
Basic Computer Knowledge - undefined
Universal Computers
Bachelors in Commerce - First Class
MUMBAI UNIVERSITY
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