Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Revers T-7 Block (Unblock file), System backup + (Order Log)
Login (Morning) & Backup (Evening) + (order Log)
ODIN + PCG.
MCX Allocation on exchange And also limit set in ODIN.
System payout (Retail + PCG)
Particular client wise.
M-Trade activation done as per mail from (KYC TEAM)
As per date from system (Online trade done by client during the trading day) to generate brokerage file. (Overall)
As per retail dealer req.
As per trade file both Retail And Bolt on web (fast-trade) to sand data with the help of softwear (Call 2 TRADE and Dealer)
Connection log during the trading day how many person connected in system (Dealer + Retail web client).
2. Secondary KRA detail update
Monthly physical expiry contract sq off process like wise (Mail SMS) + follow up with branch to sq off physical expiry contract.
To enure scrip are (Block & Open) + (Quantity & Value set) + (Group wise)
As per exchange report file, We ensure scrip block and open in system. Which is report provided by exchange on time to time.
As per system req formant, We make SME file like wise (Block, OPEN) And also Block and open quantity/Limit wise in system.
As per financial date from system also with the help of formula, We make TOP 10 client wise profit and loss report. And further sand management.
As per time set by policy maker, We did early process data received form system and with the help of softener process limit set in system to confine further trade did by client.
As per branch, Dealer & BD team req (Pledge + Unfledged) done also set limit accordingly.
Suspend + Activation.
Particular scrip open (NSE + BSE) & Also block quantity wise.
Providing trading limits to clients subject to verification of client debit/credit position and client's default record
Setting Dealer wise limit as per their client’s portfolio
Blocking unapproved script in the system on daily Basis
Updating short margins to RM & collecting funds
Regular support to RM to resolve any RMS/COMPLIANCE related issues
Preparing FNO debit reports of clients on weekly basis and maintaining follow up with RM to clear the debit to avoid square off
Updating FNO collateral with VAR FILE.
Officer – Operations RMS
Anand Rathi Shares and Stock Brokers Ltd
Mumbai
03.2010 - 12.2015
Preparing Debit Reports of HNI clients and maintaining continuous follow up to avoid risk
Providing trading limits to clients subject to verification of client debit/credit position and client's default record
Regular support to branches to resolve any operational/compliance related issues
Preparing FNO debit reports of clients on weekly basis and maintaining follow up with branches to clear the debit to avoid square off
Deciding on whether to exclude clients from auto square off on daily basis
Providing system training to new franchisees as well as Branches
Maintaining brokerage MIS on daily basis FNO collateral – creation & revocation Handling D-mat department, Verification of DP Client Registration Form with Proof as well as Cross DIS Punching ( Off Market, Inter Dp) in Cross
Officer – DP
Anand Rathi Financial Services Ltd.
01.2008 - 02.2010
Handling D-mat department, D-mat account opening
Verification of DP Client Registration Form with Proof as well as Cross DIS Punching ( Off Market, Inter Dp) in Cross
Auditor: - DP
MANGAL KESHAV SEC LTD.
04.2007 - 12.2007
Checking Trading Client Registration Form with Poof
Verification of DP Client Registration Form with Proof as well as Cross
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