Prashant More

• Involved in application support and monitoring, Incident management, L2/L3 development/enhancement of applications.
• Conducted frequent failure analysis / RCA and follow up with application teams form issue resolution and prioritization.
• Provided support for maintaining round the clock availability for all applications in scope.
• Performed analysis of current technology operations, diagnosis and troubleshooting of the aborted batch jobs, and designing solutions based on industry-accepted frameworks and methodologies.
• Provided incident, and problem management solutions within agreed upon target times and service level agreements with the client. Created documentation for tiers one and two support for quick resolution and/or escalation determination.
• Analyzed of alert metrics from various applications to arrive at the recurrent production issues.
• Weekend releases, Deployments - SIT/UAT/PROD, Patching - UNIX, Oracle, DR Drills / Fail overs, runbook creation, Health checks. Provide support to the business during day-to-day activities and ad-hoc requests.
• Major Incident Handling - P1, P2s, Reporting, Trend Analysis, batch monitoring / scheduling.
• Team handling - resource allocation, performance evaluation, Interviews.
• Promote service improvements on an ongoing basis to continually improve the quality of services delivered and customer satisfaction - CSI.
• Develop, implement and/or improve the application production support knowledge management repository(s) to ensure all are documented, process & procedures are clear and periodic reviews are conducted.
• Worked closely with test, development and requirements team members to analyze, investigate and resolve common issues.
• Identified root causes of recurring problems to implement effective solutions.
• Analyzed applications and recommended necessary upgrades and patches.
• Provided daily support with escalated ticket resolution and liaised with business and technical leads.
• Prepared reports and technical documentation of day-to-day production processes.

Client : Barclays - Operational Risk and Control

• Release and Deployment, Change Management, Reporting, L1/ L2 Support in ORAC application
• Service First tool for incident and change management
• Request portal for various access requests and roles in the organization.
• Tools/ Technologies Used- BMC Blade logic, SQL, UNIX, Service First.
• MIM/MIH, Deployments, Patching, Disaster Recovery Drills, Release management, runbook creation, post implementation testing
• Root cause analysis – corrective and preventive actions.
• Daily health checks
• Role assignment, task delegations for operational risks

Client : Tryg Insurance – Middleware and Integration

• Middleware and integration team responsible for file transfers across all the stakeholders.
• Incident/ Problem/ Change management using BMC Remedy.
• Developer + Support
• Oracle, SQL, UNIX
• Additional role of problem manager

• Worked on the development of processing functionalities of Shepherd Modernization.
• It includes court cases of USA.
• Worked on Defects/Incidents.
• Low Level Design.
• Requirement gathering.
• Worked on this project as L2 support analyst on NON SAP side.
• Involved in ITIL activities like service requests, Incident management, L2 support.