Prashant Pandey
M365 Administration and Implementation
Vashi
Summary
- To associate myself with an organization, that promises a creative and challenging career in progressive environment, to enhance knowledge and skills and be a part of the team that excels in work towards the growth of organization.
- To enhance career with an organization that provide excellent training and to put the best efforts in playing a dynamic role in shaping the fortune of the organization.
- Sharp ability to acquire technical knowledge and skills rapidly. Hardworking with the ability to work well both independently and in a team.
- Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage 12 years o experience in new position with room for advancement.
Overview
15
15
years of professional experience
3
3
Languages
Work History
L3 Technical Specialist
NTT Global
11.2021 - Current
- Manage entire team and handle all escalations
- Working on multiple projects/services such as SCCM, Power BI on prem, M365, ADFS, AAD connect, Azure
- SharePoint Online site creations and administration
- Conduct Triages for freshers
- Provide exchange online support to few customers
- Excellent knowledge in SharePoint online & OneDrive for business troubleshooting
- Intune implementation & support.
- Enrolled 7600 Windows laptops of RBI users
- Created and applied multiple MDM policies to manage RBI user's Windows, Android and Apple devices.
- Manage/Restrict Wi-Fi access on devices which are not enrolled with RBI Intune policy and compliance.
- Manage access of several RBI applications via Intune
- Implemented OneDrive, Teams, Forms, Power BI Online, and desktop apps across 41 RBI locations and overall more than 10000 endpoints
- Customized access to OneDrive on RBI office desktops.
- Restricted certain OneDrive features on RBI desktops considering security related concerns as per RBI guidelines
- Manage external sharing from SharePoint online and OneDrive for business as per RBI security guidelines
- Implemented Office 365 Security & Compliance features for 7600 users
- Created and pushed sensitivity labels for all RBI M365 licensed users.
- Suggested several features of Security & Compliance and DLP to RBI SPOC
- Rolled out Teams for more than 10000 RBI desktops
- Restricted certain features of Teams considering RBI security guidelines
- Rolled out MS Forms for 7600 users and manage creation of several RBI Confidential Quiz.
- Manage ADFS server and Integrate several RBI applications with ADFS.
Datavail
01.2020 - 03.2021
- Handling SharePoint on premises environment for multiple North American clients
- Handling multiple O365 clients for North America region
- Look after patching on SharePoint servers including SharePoint 2010, 2013 & 2016
- Perform daily, weekly and monthly activity on SharePoint servers to check health status and verify if all services are running appropriately
- Perform migration from SharePoint on Orem to online using sharegate
- Provide support to users regarding issues in SharePoint online and on Orem both
- Provide access and permission to users in SharePoint
- Handle escalations from Tier 1 and Tier 2
- Conduct Triages for freshers
- Provide exchange online support to few customers
- Excellent knowledge in OneDrive for business troubleshooting
- Fair knowledge on databases.
Office 365 support
Wipro
12.2015 - 01.2021
- Office 365 support for One drive, SharePoint, Exchange Online Skype, Teams
- Achieving 10 Minuet of customer wait time after creating the ticket
- Creating SharePoint sites granting custom and unique permissions
- Managing the document libraries permissions and contents without reaching the threshold
- Managing users OneDrive acting as a secondary admin taking backup of files using open with explorer/map a drive/sync option
- Handling user OneDrive provisioning issues/Duplicate site issues
- Managing office 365 group creation by PowerShell scripts
- Running and monitoring audit log reports
- Activation and installation of office apps
- User bulk license management using Azure and license assignment tool
- Deleting and restoring SharePoint sites using PowerShell commands
- Creation and restoration of user mailboxes
- Soft match and hard match of ad users
- Installation and managing of Azure Ad connect
- Mailbox backup and holds managements
- O365 calendar sharing and mailbox permissions
- Outlook client Autodiscover/account configuration issues by analyzing the xml files
- Creating distribution list and managing users
- Enabling MFA and managing users
- Troubleshooting on compromised user accounts
- Control fishing and spam emails using ATP and Transport rules
- Enabling O365 message encryption using IRM templates
- Exchange 2007&2013 servers
- Centralized mail flow experience
- On call support to Administrator/Partners for Migrating to MS Office 365 (Cutover Migration, IMAP Migration and Hybrid Migration)
- Outlook configuration issue
- Directory synchronization in hybrid deployment
- Having expertise to handling escalation calls.
Information Process Enabler
TATA CONSULTANCY SERVICES
- 11.2014
- Provide L1 Support for all 13 Applications and route the incidents and the requests
- SAP Monitoring 4 times in a day
- Generating OneDesk Reports through OneDesk tool and presentation of the same every Week
- Conducting live meetings with the clients
- Prepare Knowledge Base documents for all the Applications and also update it on regular Basis.
Sr. Customer service representative
RESPONDEZ BPO (P) Ltd (INTL)
06.2009 - 12.2010
- Was working for US inbound Process
- Handling customer queries and resolving their problems as per FCR
- Use to take escalation calls incase the customer is irate and unhappy due to certain reason
- Use to handle OJT batch of minimum 15 people and assist them to enhance their process knowledge and groom them to resolve customer queries with customer service skills
- Conducting training sessions for level 1 support, new Customer Service Representatives and associates.
Education
B.Sc -
Rajiv Gandhi College, Mumbai
H.S.C - undefined
Rajiv Gandhi College, Mumbai
S.S.C - undefined
St’ Mary’s Multipurpose High School, Mumbai
Skills
IT Infrastructure
Technical support knowledge
Helpdesk support
IT Infrastructure Planning
Technical consulting
Teamwork and Collaboration
Root Cause Analysis
Problem-solving aptitude
Team building
Problem-Solving
Personal Information
- Date of Birth: 02/17/87
- Nationality: Indian
- Marital Status: Single
Timeline
L3 Technical Specialist
NTT Global
11.2021 - Current
Datavail
01.2020 - 03.2021
Office 365 support
Wipro
12.2015 - 01.2021
Sr. Customer service representative
RESPONDEZ BPO (P) Ltd (INTL)
06.2009 - 12.2010
Information Process Enabler
TATA CONSULTANCY SERVICES
- 11.2014
B.Sc -
Rajiv Gandhi College, Mumbai
H.S.C - undefined
Rajiv Gandhi College, Mumbai
S.S.C - undefined
St’ Mary’s Multipurpose High School, Mumbai
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