Prashant Bhanupratap Singh

Enthusiastic Customer Service Manager with over 6 years of experience in Consumer Durables, Vending, DTH and CBLS industry. Eager to contribute to Organizational goals through resolving problems, improving customer satisfaction, and driving overall operational improvements through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service and Consumer Electronics, Vending, DTH , CBLS Industry. Motivated to learn, grow, and excel.

• , Received SPOT of the Month Award for highest NPS of 90% in Mumbai Circle in May 2020 during the COVID-19 Lockdown (Tata SKY)

• In my stint with Whirlpool increased the territory revenue by increasing Stabilizer Sales Via GTM.
• Opened 3 New ASPs within 6 months which helped in streamlining the service and elevated the trade satisfaction
• Achieved Highest Target vs Achievement of 145% in revenue in the month of May 2017 (Whirlpool).
• Within the first 4 months with Coffee Day increased team strength and arranged training for technicians to refresh skills and finished the clean-up of 1600 machines this lead to decrease in complaints and improved client satisfaction.
• Brought down TAT from 10 hours to 4 hours in South Mumbai (Coffee Day)
• Received SPOT of the Month Award for highest NPS of 90% in Mumbai Circle in May 2020 during the COVID-19 Lockdown (Tata SKY