Adventure Touring, Gaming - Call of Duty
Prateek Wayadande
Subject Matter Expert
Thane
Summary
My skill in strategic thinking and customer relationships led to a significant improvement in team performance and client satisfaction at Powerweave Software Services India. My expertise in training and mentoring, coupled with a knack for innovative solutions, has consistently driven business growth and development.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Subject Matter Expert
Powerweave Software Services India
12.2016 - 09.2023
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Streamlined communication between departments, ensuring that project specifications were clearly understood and met.
- Achieved high levels of client satisfaction by providing expert consultations and personalized solutions.
Senior Retention Specialist
Intelenet Global Services
03.2015 - 07.2016
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
- Built constructive customer relationships to improve loyalty and recommendations.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
- Gathered feedback from departing customers to identify areas for improvement in products or services offered.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Evaluated current customer retention strategies and recommended improvements.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
Trade Analyst
Book Profit Trading
01.2012 - 12.2015
- Identified growth opportunities through a thorough examination of emerging markets and consumer trends.
- Developed comprehensive reports to communicate complex trade data to stakeholders clearly and concisely.
- Participated in industry conferences to stay informed about current developments and share insights with fellow professionals.
Administrator
Jesus For All Ministries
01.2011 - 12.2012
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Sales Associate
VCustomer
01.2008 - 12.2011
- Handled various processes like gaming, entertainment, etc. Queries and customer service.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collection Customer Service Representative
Reliance Industries Inc.
01.2005 - 12.2008
- Proficiently managed a high-volume workload of inbound calls from customers seeking assistance with their past-due balances.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Collaborated with the billing department to resolve discrepancies in account balances and ensure accurate invoicing for customers.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
- Maximized recovery rates by implementing innovative collection techniques that balanced customer needs with company goals.
Education
Higher Secondary Certificate - Science
Bharat College of Commerce & Science
Badlapur, India 04.2001 -
Skills
Strategic Thinking
Problem-solving abilities
Effective Communication
Task Prioritization
Adaptability and Flexibility
Time Management
Active Listening
Written Communication
Reliability
Quality Assurance
Customer Relationship Management
Vendor Management
Contract Negotiation
Training and mentoring
Interests
Singing, Drumming
I am a self-made drummer who has learned to play the drums through listening and practicing. I began playing for the church choir and then performed at church concerts. I have a passion for singing and drumming, and I enjoy playing for the church choir. Although I haven't been a member of any band, I have played in Gospel rock.
Timeline
Subject Matter Expert
Powerweave Software Services India
12.2016 - 09.2023
Senior Retention Specialist
Intelenet Global Services
03.2015 - 07.2016
Trade Analyst
Book Profit Trading
01.2012 - 12.2015
Administrator
Jesus For All Ministries
01.2011 - 12.2012
Sales Associate
VCustomer
01.2008 - 12.2011
Collection Customer Service Representative
Reliance Industries Inc.
01.2005 - 12.2008
Higher Secondary Certificate - Science
Bharat College of Commerce & Science
04.2001 -
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