Prathamesh Babar
Thane
Summary
Dedicated and detail-oriented IT Support Engineer Level 2 with 4 years of experience delivering efficient technical support in enterprise environments. Skilled in troubleshooting and resolving complex hardware, software, and network issues across Windows and macOS platforms. Proficient in managing Active Directory, Azure AD, Office 365, and system deployments using SCCM. Experienced in providing responsive and high-quality support, including VIP and executive users. Strong communicator with a problem-solving mindset, committed to maintaining system uptime, security, and user productivity through best-in-class support practices.
Overview
4
4
years of professional experience
Work History
System Analyst
C-Edge Technologies
Thane
01.2025 - Current
- Administer and support enterprise antivirus platforms such as Trellix ePO and Kaspersky Security Center.
- Configure, implement, and manage endpoint security policies across diverse operating systems and devices.
- Monitor antivirus alerts, conduct incident triage, and respond to security threats or malware outbreaks.
- Perform regular audits and compliance checks to ensure endpoint security solutions are functioning as intended.
- Maintain up-to-date antivirus definitions, engine updates, and patch compliance across all managed endpoints.
- Work closely with IT infrastructure and helpdesk teams to troubleshoot and resolve endpoint protection issues.
- Create and maintain detailed documentation on configurations, incidents, and standard operating procedures.
- Collaborate with the cybersecurity team on threat intelligence, risk assessments, and vulnerability management.
Level 2 IT Support Engineer
NCR Voyix
Mumbai
03.2023 - 01.2025
- Provide Level 2 technical support for end-users across Windows and macOS platforms.
- Troubleshoot and resolve escalated hardware, software, and network-related issues in a timely manner.
- Deliver high-priority, white-glove IT support for VIPs and executive staff, ensuring discretion, responsiveness, and professionalism.
- Administer and manage user accounts, security groups, and policies using Active Directory and Azure AD.
- Deploy and manage software packages and system updates via Microsoft Endpoint Configuration Manager (SCCM).
- Support and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
- Collaborate with IT teams to implement solutions that enhance user productivity and system reliability.
- Maintain and update support documentation, technical guides, and knowledge base articles.
- Ensure systems and processes comply with security and compliance policies.
- Participate in IT projects, rollouts, and system upgrades as needed.
IT Support Engineer
Concentrix
07.2022 - 03.2023
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to HP laptop & Desktops technical support needs.
Technical Support Specialist
Teleperformance
05.2021 - 07.2022
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to HP laptop & Desktops technical support needs.
Education
Bachelor of Science - Computer Science
Mumbai University
Mumbai, MH05.2021
Skills
- Microsoft 365
- Communication skills
- Active Directory
- System administration
- SCCM
- Azure
- Office365
- Antivirus
Languages
5,5,5
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Timeline
System Analyst
C-Edge Technologies
01.2025 - Current
Level 2 IT Support Engineer
NCR Voyix
03.2023 - 01.2025
IT Support Engineer
Concentrix
07.2022 - 03.2023
Technical Support Specialist
Teleperformance
05.2021 - 07.2022
Bachelor of Science - Computer Science
Mumbai University