Prathamesh Satve
Team Lead
Dombivli
Summary
Dynamic Team Lead at Ideas 4 Transformation with a proven track record in operations management and performance monitoring. Expert in coaching and mentoring, I enhanced team productivity and customer satisfaction through strategic process improvements. Skilled in ITSM, I fostered strong relationships and drove successful project outcomes while maintaining high-quality standards.
Overview
4
4
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Team Lead
Ideas 4 Transformation
Powai
08.2023 - 01.2026
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Trained new team members by relaying information on company procedures and safety requirements.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Incident Management.
- Defines the response strategy, delegates tasks, and ensures alignment.
- Assembles the right people, assigns roles, and ensures skills are used effectively.
- Conducted regular audits of IT systems to identify areas requiring optimization or additional security measures.
Sir IT Executive
Ideas 4 Transformation
Thane
01.2023 - 07.2023
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Boosted team morale and productivity through implementation of comprehensive employee development program.
- Reported issues to higher management with great detail.
- Developed cybersecurity protocols for improved data protection and reduced security breaches.
IT Executive
Ideas 4 Transformation
Goragaon
08.2022 - 12.2022
- Collaborated with stakeholders to define business requirements for new technology implementations.
- Developed disaster recovery plans, minimizing downtime during critical incidents.
- Optimized network performance with proactive monitoring and system maintenance tasks.
- Reduced helpdesk response times through streamlined processes and improved knowledge base documentation.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Oversaw IT department operations and training.
- Introduced comprehensive training programs for end-users on new systems or software updates.
IT Trainee
Ideas 4 Transformation
Goragaon
02.2022 - 07.2022
- Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects of the field.
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Enhanced system performance by troubleshooting and resolving software issues in a timely manner.
- Reduced downtime during network outages by quickly identifying and addressing root causes.
- Optimized network performance through regular maintenance and updates, providing a stable environment for users.
- Maintained detailed documentation for all IT processes, providing a valuable resource for future reference and training purposes.
- Developed strong working relationships with colleagues across departments through clear communication and collaboration efforts on various projects.
- Ensured maximum system uptime by proactively monitoring networks for potential issues or irregularities.
- Installed and configured software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Education
Bachelor of Commerce -
MKM Patel Senior College of Commerce & Science
Thakurli 04.2001 -
Skills
Operations management
Performance monitoring
Process improvement
Coaching and mentoring
Quality control
Relationship building
ITSM
Client communication
Task delegation
Project management
Teamwork and collaboration
People management
Documentation and reporting
Multitasking Abilities
SOP adherence
Accomplishments
- Title: Strategic Performance & Client Recognition Award
- I was recognized for my dedication to resolving critical technical tickets and delivering high-quality service that left a lasting positive impression on Sapphire Foods. My professionalism and "extra mile" effort directly contributed to organizational success and served as a motivation for the management team.
- Title: Hall of Pride Recognition
- I was inducted into the 'Hall of Pride' for my outstanding performance, professionalism, and passion, which significantly motivated the entire management team.
- I earned this recognition by consistently prioritizing critical technical tickets and delivering high-quality service that left a lasting positive impression on the client.
- Title: SAFAR 2022: WOW Performance Award
- I earned this recognition for delivering a "WOW Performance" during the SAFAR 2022 period, which reflects my dedication to maintaining high standards of service quality.
- This award was given because my passion for the role and my consistent professional efforts left a lasting positive impression on the leadership team.
- Title: Rockstar Transition Champ
- I was honored as the "Transition Champ" for playing a pivotal role in the successful project transition for DMart Ready. This award recognizes my ability to maintain high performance standards and ensure seamless operational shifts during critical phases.
- Title: FAST TRACK CLUB 2025 Recognition
- I was selected as one of only 12 high-performing employees for this exclusive in-house club in recognition of my hard work, passion, and the lasting impact I have made on the organization.
- This membership honors my exceptional contributions and commitment to the company's growth, identifying me as a key driver of success within the team.
- Title: Lakshya: Team Spirit Transformer '25
- I received this award for demonstrating exceptional team spirit and a dedication to excellence that aligns with the core values of Ideas 4 Transformation.
- This recognition honors my commitment to maintaining high-quality work and achieving clarity in my professional goals while contributing to the team's success.
Certification
Diploma In Network Administration
Timeline
Jetking Certified Cisco Associate (CCNA 200-301)
04-2025
Team Lead
Ideas 4 Transformation
08.2023 - 01.2026
Sir IT Executive
Ideas 4 Transformation
01.2023 - 07.2023
IT Executive
Ideas 4 Transformation
08.2022 - 12.2022
IT Trainee
Ideas 4 Transformation
02.2022 - 07.2022
Diploma In Network Administration
02-2022
Bachelor of Commerce -
MKM Patel Senior College of Commerce & Science
04.2001 -