Prathmesh Vyas
Mumbai
Summary
To take up a responsible and challenging job profile that will allow to strengthen & refine abilities, skills and sense of dedication towards duties with the aim of working for the progress of the organization. am seeking an organization where can grow professionally personally along with the growth of the organization I work at. I intend to excel in the organization and be a valuable asset to the organization. Proficient in customer service and banking operations, with experience as a Phone Banker for Barclays Bank Experienced in fraud prevention and claims handling, having worked as a Debit Card and Bank Account Frauds and Claims Specialist at J.P. Morgan & Chase and developed strong analytical and problem-solving skills. Completed Masters in Business Administration (Finance) to further develop financial analysis and strategic planning skills. Currently working as a US IT Recruiter at Kanor Systems, Inc. to gain experience in talent acquisition and management. I am looking for opportunity to explore the field of Accounts, Audit or Finance.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Tech Mahindra Business Services (Three Ireland)
2024.01 - Current
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
Freelance Recruiter (Contractual Base)
Kanor Systems Inc
2022.07 - 2024.07
- Studied job descriptions and qualifications to determine applicant requirements.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Accounts Payable Executive
CONNEQT BUSINESS SOLUTIONS
2023.04 - 2023.10
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined daily reporting information entry for efficient record keeping purposes.
Claims & Fraud Specialist
J.P MORGAN & CHASE
2021.10 - 2022.07
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Learned and adapted quickly to new technology and software applications.
Phone Banking Officer
BARCLAYS
2019.07 - 2020.11
- Used CRM system daily to maximize service opportunities and enhance communication.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
MBA - Finance
SIKKIM PROFESSIONAL UNIVERSITY
Gangtok, India10.2023
Bachelors Of Commerce - (Accounting & Finance)
Kandivali Education Society Degree College
Mumbai, India11.2020
Higher Secondary School Certification (HSC) - undefined
Kandivali Education Society Jr College of Arts and Commerce
01.2016
Secondary School Certification (SSC) - undefined
Sheth Gopalji Hemraj High School & Junior College
01.2014
Skills
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Payment management
- Customer Retention
- Documentation and notes
- Company policy adherence
- Team Collaboration
- Troubleshooting
- Client Engagement
- CRM Software
- Relationship Building
- Account Management
Websitessociallinks
- Linkedin.com/in/prathmesh-vyas-6b0b29205
Timeline
Customer Service Executive
Tech Mahindra Business Services (Three Ireland)
2024.01 - Current
Accounts Payable Executive
CONNEQT BUSINESS SOLUTIONS
2023.04 - 2023.10
Freelance Recruiter (Contractual Base)
Kanor Systems Inc
2022.07 - 2024.07
Claims & Fraud Specialist
J.P MORGAN & CHASE
2021.10 - 2022.07
Phone Banking Officer
BARCLAYS
2019.07 - 2020.11
MBA - Finance
SIKKIM PROFESSIONAL UNIVERSITY
Bachelors Of Commerce - (Accounting & Finance)
Kandivali Education Society Degree College
Higher Secondary School Certification (HSC) - undefined
Kandivali Education Society Jr College of Arts and Commerce
Secondary School Certification (SSC) - undefined
Sheth Gopalji Hemraj High School & Junior College
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