PRATIBHA MASKE
MUMBAI
Summary
Proven leader at JSW Steel Ltd, adept in customer relations and business development, enhanced customer base through strategic CRM applications and sales growth tactics. Fostered team collaboration, achieving significant business improvements. Expertise in product/service knowledge and effective communication, ensuring a loyal, satisfied customer base.
Overview
1
1
year of professional experience
Work History
Assistant Manager
JSW Steel Ltd
Mumbai
09.2023 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reviewed sales and gross profit report to assess company efficiency.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
MBA - Marketing
06.2023
Skills
- Product and service knowledge
- Customer Relations
- Money Handling
- Sales Strategies
- Customer Relationship Management (CRM)
- Sales Growth
- Business Development
READING , GARDENING , COOKING
Like to read more of non fiction and fiction . Specially fiction novels is more on my desk . If i talk about gardening it makes me happy and sooths my mind . It keeps me near to nature and takes me back in my childhood memories with my grandparents . While cooking one thought come to mind is that it helps in making strong bond with your loved one.
Languages
English
Advanced (C1)
Marathi
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Assistant Manager - JSW Steel Ltd
09.2023 - Current
VESIM - MBA, Marketing