Pratik Gaikwad
Navi Mumbai
Summary
Network Engineer with 4.5+ years of experience supporting enterprise LAN/WAN and SD-WAN environments in 24×7 production networks. Hands-on expertise in Versa SD-WAN, Palo Alto firewalls, and L2/L3 troubleshooting, with a strong focus on SLA-driven incident management. Proven ability to maintain stable, secure, and high-availability network infrastructure using tools such as ServiceNow and SolarWinds.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer
Impact Infotech Pvt. Ltd.
Mumbai
07.2022 - Current
- Delivered L2/L3 network troubleshooting for enterprise LAN/WAN and SD-WAN environments, resolving issues related to link failures, latency, packet loss, routing anomalies, and connectivity degradation within defined SLA timelines.
- Provided hands-on operational support for Versa SD-WAN, including link monitoring, traffic steering, path optimization, and failover validation, ensuring high availability and application performance.
- Monitored and troubleshot Palo Alto firewalls for connectivity, policy-related, and security incidents in 24×7 production networks.
- Managed P1/P2 incidents, service requests, and change management activities using ServiceNow, contributing to faster resolution times and improved operational efficiency.
- Performed proactive network monitoring using SolarWinds and WhatsUp Gold, identifying potential risks and preventing unplanned outages.
- Coordinated with ISPs, telecom providers, and hardware vendors for fault isolation, escalation management, and circuit restoration, minimizing downtime.
- Prepared detailed incident reports, Root Cause Analysis (RCA) documentation, and maintained accurate network topology and operational documentation.
Network Engineer
Comnet Solution Pvt. Ltd.
02.2022 - 07.2022
- Supported enterprise LAN/WAN network operations for multiple customers in live production environments, ensuring continuous service availability.
- Performed router and switch configuration, including VLANs, IP addressing, and basic routing, and assisted in L2/L3 troubleshooting activities.
- Monitored network devices and links to ensure uptime, performance, and bandwidth utilization across customer networks.
- Worked on incident tickets and daily network operations, including ISP coordination for diagnosing and resolving connectivity issues within SLA.
Trainee Engineer
CMS Services Pvt. Ltd.
02.2021 - 01.2022
- Assisted senior engineers with network installation, configuration, and basic troubleshooting in enterprise environments.
- Performed network monitoring and L1 troubleshooting, escalating incidents as per operational procedures.
- Supported documentation, reporting, asset tracking, and inventory updates related to network infrastructure.
- Gained hands-on exposure to enterprise networking technologies, tools, and ITSM workflows.
Education
B.E - Electronic Engineering
Pillai College
Mumbai, India08-2020
Skills
- Networking : TCP/IP, LAN/WAN,VLAN,STP,OSPF L2/L3 Troubleshooting (latency, packet loss, link down)
- SD-WAN : Versa SD-WAN (monitoring, traffic steering, link failover)
- Network Security : Palo Alto Firewall (monitoring & connectivity troubleshooting)
- Monitoring & Tools : SolarWinds, WhatsUp Gold
- ITSM & Operations : ServiceNow, Incident, Change & Problem Management, SLA-driven 24×7 operations
- IP addressing and subnetting
Additional Information
Exploring network security trends and firewall technologies
Reading technical blogs and vendor documentation
Certification
CCNA – Cisco Certified Network Associate.
Timeline
Network Engineer
Impact Infotech Pvt. Ltd.
07.2022 - Current
Network Engineer
Comnet Solution Pvt. Ltd.
02.2022 - 07.2022
Trainee Engineer
CMS Services Pvt. Ltd.
02.2021 - 01.2022
B.E - Electronic Engineering
Pillai College