Pratik Panchal
Endpoint/Data/M365 Security SME
Mumbai
Summary
To meet the ever rising challenges successfully in the corporate world by making optimum use of skills & try to achieve excellence in work and to join an organization that shall lead to professional and social growth and in turn is a contributing factor in the growth of the organization. IT professional with 13 years of experience developing and implementing security solutions in fast-paced environments and Skilled in Endpoint/Data/EDR/XDR/M365 Security
Overview
13
13
years of professional experience
16
16
years of post-secondary education
13
13
Certifications
4
4
Languages
Work History
Cyber Security Consultant
TATA Consultancy Services LTD.
1 2016 - Current
- Managing troubleshooting and operations for endpoint security products
- Perform daily administrative duties on systems to ensure that all systems are operating properly
- It includes log reviews, account maintenance, resolution of pending alerts, preparation of daily reports, maintenance of policies/rules
- Detect security issues, create customer tickets, and manage problems until closure
- Work with vendor to request fixed for the identified defects in the products functionality
- Ensure major software product version updates are rolled out as they become available by the product vendor after undertaking testing as part of the Service and Service pricing
- Enforce policies for malware detection and automatic remediation actions (e.g
- Deleting or quarantining malicious files, cleaning up malicious registry entries)
- Performance issues due to application of antivirus to specific servers shall be detected timely and solved in compliance with mutually agreed and customer approved policies
- Manage and administration of Microsoft 365 Defender console
- Working on High & Medium alerts on Microsoft 365 Defender console
- Create custom detection rule in Microsoft 365 Defender console
- Work with SCCM and software distribution team for roll out latest sensor and MDE client on servers and workstations
- Ensure all pre-requisites meet before rolling out MDE
- Troubleshoot MDE and sensor communication issues
- Offboard, quarantine and app isolate machines from Microsoft 365 Defender console
- Manage Advance features in Microsoft 365 Defender
- Create Alert suppression rule in Microsoft 365 Defender
- Block IP address, Domains, file hashes from Microsoft 365 Defender
- Manage automation folder exclusion in Microsoft 365 Defender
- Create onboarding and offboarding packages from Microsoft 365 Defender
- Weekly Microsoft CASB report
- Sanctioned and Unsanctioned apps from Microsoft Defender for cloud apps console
- Create policies for Microsoft Defender for cloud apps
- Manage configuration and settings under Microsoft Defender for cloud apps
- Overall administration of Microsoft Defender for cloud apps
- Varonis DatAdvantage console Monitoring & Policy configuration
- Varonis Audit report generation
- Varonis collector installation & configuration
- McAfee NSM console monitoring & Policy configuration
- McAfee IDPS implementation
- MS PKI for the certificate management in its environment
- Nagios alerts monitoring
- Manage McAfee VirusScan Enterprise Storage product and implementation at new sites
- Work on Incidents, Change requests & service tasks through ServiceNow ticketing tool
- Manage Microsoft CASB console and work on High/Medium alerts
- Threat sample submission to McAfee & Microsoft
- Extra DAT & Latest signature roll out in McAfee & Microsoft Defender
- POC needs to be perform whenever new Endpoint Products proposal comes from customer
- Manage High CPU utilization, File/Folder exclusion tasks
- Centralized management of Anti-Virus software
- Maintenance and support of McAfee ePO, Defender AV & Defender for Endpoint
- Providing technical resolutions to project team members and responding to queries regarding errors or questions about programs
- Create and deliver reports to business lines pertaining to compliance
- Perform analysis of events/incidents and provide remediation suggestions to relevant owners
- Implement tasks/projects critical to the organizations Endpoint technologies (workstations, laptops, servers etc.)
- Worked with large and enterprise customers in a wide range of functions including but not limited to product demos, solution architecture, professional services, and product support
- Implementation and configuration of security products
- Create HLD, LLD, configuration and operational documents
- Working on Change request, Incidents, Service request and Problem tickets
- Attending weekly monthly operational meeting with customer
- Prepare PPT slides for weekly reports
- Prepare weekly & Monthly compliance reports
- Prepare Audit report and present audit data to customer
- Prepare and perform POC for new security products
- Configuring, managing, and monitoring the setup for more than 30K+ Endpoints globally
- Documenting security policies configuration
- Handling virus outbreak scenarios Threat management and maintaining security compliance
- Responsible for ensuring 95% compliance, performing daily activities, creating documents for technical reference, creating reports weekly
- Troubleshoot multiple AKAMAI ETP clients issues
- Location creation and policy configuration in AKAMAI ETP console
- Ensure AKAMAI ETP clients are running on latest version
- Whitelisting IP and domains from AKAMAI ETP console
- Manage Network configuration settings in AKAMAI ETP console
- Create cases with AKAMAI vendor and troubleshoot issues together.
- Developed customized endpoint protection solutions that significantly reduced malware infections within client environments
- Collaborated with cross-functional teams to develop comprehensive cybersecurity policies and procedures
- Ensured regulatory compliance by conducting thorough audits of information systems and security controls
- Strengthened business continuity by creating disaster recovery plans in the event of a cyber attack or breach
- Increased employee awareness of cybersecurity best practices by developing and delivering training programs
- Recommend improvements in security systems and procedures
- Improved overall security posture by regularly updating antivirus software, firewalls, intrusion detection systems, and other protective measures as required
IT Operations Analyst
Accenture Services Pvt Ltd
03.2015 - 01.2016
- Managing and implementing of Trend Micro in their infrastructure
- Documenting security policies configuration
- Handling vulnerability outbreak scenarios patch management and maintaining security compliance
- Responsible for ensuring 100% compliance, performing daily activities, creating documents for technical reference, creating reports for daily and weekly
- Meeting the SLA and timeframe
- Configuring, managing, and monitoring the setup for more than 10000 computers globally
- Resolving Virus issues on client/servers
- Generating daily Reports for virus on machines in client's network and act as per requirement
- Upgrade Trend Micro Software on users' machine from older versions to latest available
- Deployment of Trend Micro Client Software on desktops through TMCM & OSCE
- Proactively identify IT security risks including IT technical implementations or business processes
- Reports creation as per the ITIL requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands
- Installed system updates to address vulnerabilities and reduce security issues
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions
- Increased customer satisfaction by providing timely and accurate support to end-users in troubleshooting technical problems
Consultant P2
Capgemini India Pvt Ltd
03.2011 - 03.2015
- Managing and implementing of Symantec Endpoint Protection in their infrastructure
- Documenting security policies configuration
- Handling vulnerability outbreak scenarios patch management and maintaining security compliance
- Responsible for ensuring 100% compliance, performing daily activities, creating documents for technical reference, creating reports for daily and weekly
- Meeting the SLA and timeframe
- Configuring, managing, and monitoring the setup for more than 10000 computers globally
- Resolving Virus issues on SEP client/servers
- Creating & Troubleshooting GUP
- Creating centralized exception policy
- Troubleshooting installation, communication, live update issues for Symantec
- Generating daily Reports for virus on machines in client's network and act as per requirement
- Upgrade Symantec Client Software on users' machine from older versions to latest available
- Deployment of Symantec Client Software on desktops through Symantec System Centre/Symantec Endpoint Protection Manager or manually
- Proactively identify IT security risks including IT technical implementations or business processes
- Incident Management of ITSM (BMC remedy) Incidents and EARS Tickets
- Reports creation as per the ITIL requirements.
Education
B.SC IT - Information Technology
Mumbai University
Mumbai 06.2007 - 06.2010
H.S.C - Science Education
Maharashtra Board
Mumbai 01.2005 - 04.2007
S.S.C -
Maharashtra Board
Mumbai 01.1995 - 04.2005
Skills
Endpoint/Data/Cloud Security
M365 Security products
Symantec Endpoint Protection, Symantec DCS, DLP
McAfee/Trellix ePO, VSE, ENSSP, ATP, VSES, IDPS, web control, NSM, DLP
Trend Micro AV, Deep Security
Microsoft Defender for Endpoint/Servers
Microsoft Defender for cloud
Microsoft Purview Information Protection
Microsoft Defender Antivirus SCCM
AKAMAI ETP (DNS security)
Varonis DatAdvantage
Carbon Black
Microsoft PKI
ServiceNow/BMC remedy
SecureShare
Trend Micro WorryFree XDR(EDR/CAS/EMS)
Intune Admin center
Defender for Vulnerability management
Endpoint Security
Data protection
Mobile Security
Symantec Endpoint Protection
Data Encryption
Information Protection
Data Security
Risk Assessment
Phishing prevention
Security analytics
GDPR Compliance
Encryption Technologies
Vulnerability Assessment
PCI DSS Compliance
Excellent Communication
Certification
Cisco Certified Network Associate (CCNA)
Accomplishments
- Project star award for Q2 2013.
- Significant contribution award from client in Oct 2013.
- Star of the Month, Best Team, Smile awards.
- Contextual Master award 2024.
- Golden Guru Gala award 2024.
- M365 Cloud security assessment has been successfully completed for one of the leading Indian Bank.
- TCS iON audit attended and helped ISM as assistant.
- AKAMAI ETP client upgraded for 25K+ endpoints.
- SEPM and McAfee ePO console upgradation completed successfully.
- Varonis DatAdvantage console upgraded to latest version 8.2.
- Endpoint Security Transition done for one of the biggest Energy Resource company at Saudi Arabia onsite location.
- Endpoint Security Transition done for one of the biggest oilfield service company at Milan, Italy onsite location.
- McAfee to Microsoft Defender endpoint migration done successfully.
- M365 E5 products policy configuration and administration.
- Contextual Master award for cloud security assessment.
- WINGS 2 Technical architect cloud computing role completed and passed.
- Azure and google cloud certification.
- Working on Cyber Risk Reduction Services for Nordic SMB in partnership with Avarn.
Hobbiesandinterests
- Singing
- Dancing
- Reading
- Cricket
- Travelling etc...
Personal Information
- Date of Birth: 10/28/1989
- Gender: Male
- Marital Status: Married
Training
- Symantec Endpoint Protection
- McAfee ePO
- Microsoft SCCM 2007,2012
- Digital Cloud security
- ITIL 2011 V3 foundation
- Azure 500, Azure 900
- Microsoft Office 365 ATP
- Microsoft Cloud Security
- AWS Security Fundamentals
- Udemy - CompTIA Security+
- AKAMAI ETP, EAA
- Microsoft 365 E5 security
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
IT Operations Analyst
Accenture Services Pvt Ltd
03.2015 - 01.2016
Consultant P2
Capgemini India Pvt Ltd
03.2011 - 03.2015
B.SC IT - Information Technology
Mumbai University
06.2007 - 06.2010
H.S.C - Science Education
Maharashtra Board
01.2005 - 04.2007
S.S.C -
Maharashtra Board
01.1995 - 04.2005
Cyber Security Consultant
TATA Consultancy Services LTD.
1 2016 - Current
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