Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Certification
Timeline
Generic
Pratik Patil

Pratik Patil

Pune

Summary

Delivering exceptional results, I am eager to collaborate with a talented team and leverage my strong analytical and problem-solving abilities to drive positive outcomes. 3 years+ of experience in international voice/non-voice process. Good command of spoken and written English. Effective communication skill and interpersonal skill be able to build good working relationship (internal and external). Experience in directly interacting with customers preferred. Organizational and Time management skills: multi-tasking and prioritizing, planning work activities efficiently to meet deadlines and high-level goals. Capacity to handle change, stay open to different ideas, support positive changes. Initiative: Identifying what needs to be done and doing it before being asked or before the situation warrants it. Excellent analytical and problem-solving skills. Can see hidden problems and looks beyond the obvious for answers. Drive for Results - Drives for results and success, conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition. Good working knowledge of MS Office products including Word, Excel and PowerPoint. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Process Expert

Maersk GCS
03.2024 - 07.2024
  • Created and optimized records management strategies to coordinate and protect information.
  • Restructured procedures through coordination with compliance director to create and execute projects.
  • Evaluated current processes to develop improvement plans.
  • Recommended Salesforce operational improvements based on tracking and analysis of Customer data.
  • Responded to customer requests for products, services, and company information.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Pricing Of invoices and making Bill Of Lading
  • Posting Verify Copy to customer
  • Using Saleforce ,GCSS,CMD .

Sr. customer service associate

Ocean Network Express
08.2022 - 05.2023
  • Led a cross-functional team of 10 members
  • Developed and implemented a comprehensive training program for new hires, resulting in a significant reduction in onboarding time and an improvement in employee retention by 20%
  • Meet and exceed KPIs by performing quality work and adherence to deadlines
  • Achieve productivity targets - so as to improve the overall performance of the team
  • Adhere to planned shifts
  • Accurate update of task status in Workflow tool
  • Prompt and effective response to email/Chat/other tool and system and respond to customers queries as per business requirement General reliability as a team member
  • Provide suggestions for internal process improvements
  • Achieve/exceed targets of service delivery
  • Handling day to day communication with stakeholders and counter partners
  • Ensure no fines or penalties are imposed, prevent claims
  • Provide suggestions to improve efficiencies
  • Participate in internal team meetings and contribute with ideas/suggestions for overall improvement of the operations business unit
  • BL as per 24Hrs TAT for Submission Countries
  • Meting My SLA On Monthly Basis.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Coached new team members on service techniques and provided scoring through quality assurance program.

Education

M.B.A( Marketing ) -

Savitribai Phule Pune University
01.2021

Bachelor of Science - Science Education

Rashtriya Vidalaya
Aurangabad
01.2019

H.S.C -

Maharashtra State Board

S.S.C -

Maharashtra State Board

Skills

  • Project management
  • Leadership
  • Professional
  • Supply Chain Solutions
  • Strategic Planning
  • Mentorship
  • Planning Skills
  • Time Management
  • Multi-tasking
  • Sanction Screening
  • Ability to cool while working under pressure
  • Exceptional interpersonal, communication skills
  • Quick learner and innovate new ideas for smooth functioning
  • Due-Diligence Screening
  • Black Listed Customer Screening
  • Ware-House Management
  • Easily Adaptable To any Software
  • Customer experience
  • Knowledge Transfer
  • Process Mapping

Accomplishments

  • Organizer of 7th National Level Management Fest "UDAAN 2020".
  • Management Level activity BATTLEFIELD 2019

Languages

ENGLISH
HINDI
MARATHI

Personal Information

  • Date of Birth: 11/06/1996
  • Nationality: India

Certification

Fundamentals Of Digital Marketing

Timeline

Process Expert

Maersk GCS
03.2024 - 07.2024

Sr. customer service associate

Ocean Network Express
08.2022 - 05.2023

M.B.A( Marketing ) -

Savitribai Phule Pune University

Bachelor of Science - Science Education

Rashtriya Vidalaya

H.S.C -

Maharashtra State Board

S.S.C -

Maharashtra State Board
Pratik Patil