Pratik Rathod
Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Business Planning Manager/Senior Manager, Business Intelligence
Yes Bank Ltd
10.2022 - Current
- Build data and reports for the Business Head as per the requirement on Daily, Monthly, Quarterly and Yearly basis
- Publishing and Analyzing reports such as Performance, Hygiene, WIP cases, Untouched leads, and Branch Visit tracker on daily basis
- Making PPT for Quarterly review for the SEB department for Rajan Sir
- Analyzing business patterns and providing insights comparing YOY and MOM
- Driving new products launched by product team and keeping track on it
- Maintaining staff master for the department
- Analyzing seating cost and provide feedback as to reduce the cost.
TEAM LEAD
AMPA ORTHODOTICS
10.2021 - 07.2022
- Build Data and Reporting from scratch using Excel and SQL to provide daily insights into product, marketing funnels and business KPI
- Indicating long term solutions based on the insights which had helped them to improve KPI's
- Lead team of 6 in Confirmation department, 17 in Calling department and 3 in Chat department
- Making sure all KPI are been adhered and all the changes in the process are been implemented
- Post Implementation tracking the changes been done and submitting daily, weekly, bi-weekly and monthly reports to the stakeholders
- Making changes in Product followed by UAT which helped in getting maximum efficiency out of that
- Review business matrix every week along with VP, discussing possible outcomes and their counters
- Discussing current issues with founders and Co-founders along with solution and making sure it has been implemented within the discussed time.
ASSISTANT MANAGER
BYJU'S
06.2020 - 06.2021
- Handling a team of 15 people my job here is to make sure the User Experience data flow is smooth
- With help of visualization tools like Tableau and SQL for Data structuring and Sales force and Excel for data mining my work here is to make sure the stake holders get all the information of the users
- The data usually consists of different matrix like CSAT Customer satisfaction), DSATDissatisfaction), Complains, Feedbacks about course, Tickets/Issues raised
- Data prepared on weekly basis and is been send to stakeholders
- Making sure that the problem is solved within the stimulated TAT defined by the stakeholders
- Any complain raised by the Parents/Children needs to be attended on priority and proper guidance has been provided to them in case the problem is in relevance to other department.
DIGITAL DATA ANALYST
COURSE 5 INTELLIGENCE
07.2019 - 03.2020
- My work with Course 5 would consist of analysis of the daily business of the stakeholder
- Rectify if there are any major changes in the output as compare to the target given on Weekly, BI-weekly, Monthly, Quarterly, Yearly data
- If yes, what would be the root cause For example: decrease in revenue of a particular product in a given region)
- Prepare a report and send it to stake holders along with the report
- Tools used were Google analytics to check the engagement on their website
- Making PPT for the clients along with the snippets of dashboard as required by client
- Converting data into actionable insights by predicting and modelling future outcomes.
SENIOR ASSOCIATE
BHAIRAI ENTERPRISES
05.2016 - 03.2019
- My role as a Senior Associate was to manage smooth operations right from order to delivery End to End)
- That includes Designing the SOP company needs to follow through various channel Call, Chat, Email)
- KRA defined for both Field and Call Centre Agents are been followed
- Working along with quality department making sure Customer Experience of up to the mark as per quality standards
- Personally speaking with the Customer getting temp check done making sure that the issue facing by them has been fixed also making sure they have understood the complete process
- Asking customer to promote the services of the company through word of mouth and by asking them to like the company page
- Exceeded success rate for past employer while facilitating the awesome experience throughout the tenure of the company.
SOFTWARE TECHNICIAN
SITEL INDIA PVT LTD
07.2010 - 06.2011
- Undergone 3 months of training software training
- Used to perform OSRI, BSOD, Audio, Video troubleshooting
- Cleaning computer from Virus and Malware's.
Education
Advance Digital Marketing Certification -
IIDE
2022
Bachelors in Business Administration -
Sri Satya Sai University of Technology And Medical Science
2020
Diploma in Production Engineering -
Father Agnel Polytechnic
2012
Skills
- Excel
- Team collaboration and Leadership
- Tableau
- Zendesk
- Salesforce
- Digital Marketing
- Data Analytics
- Issue Resolution
Websites
Projects
Craft and Media/Dr Madhavi Skin_Central, Mumbai, India, 2022,
Client Management and SMM Determining and Aligning Goals of the Business
Analyze the target audience of the Brand Suggest platforms accordingly
Create a SMM content calender and plan. Designing the contents on CANVA and publishing as per requirements.
Locations
Mumbai, India
Timeline
Business Planning Manager/Senior Manager, Business Intelligence
Yes Bank Ltd
10.2022 - Current
TEAM LEAD
AMPA ORTHODOTICS
10.2021 - 07.2022
ASSISTANT MANAGER
BYJU'S
06.2020 - 06.2021
DIGITAL DATA ANALYST
COURSE 5 INTELLIGENCE
07.2019 - 03.2020
SENIOR ASSOCIATE
BHAIRAI ENTERPRISES
05.2016 - 03.2019
SOFTWARE TECHNICIAN
SITEL INDIA PVT LTD
07.2010 - 06.2011
Advance Digital Marketing Certification -
IIDE
Bachelors in Business Administration -
Sri Satya Sai University of Technology And Medical Science
Diploma in Production Engineering -
Father Agnel Polytechnic
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