Pratiksha Gadgul
Pune
Summary
Dynamic and results-oriented professional with experience at HCL Tech, where I excelled in providing top-notch technical support and customer service. Skilled in SQL, Power BI, and effective verbal communication, I have a proven track record of resolving complex technical issues and enhancing customer satisfaction.
Overview
3
3
years of professional experience
Work History
Graduate Trainee
HCL Tech
Nagpur
01.2024 - Current
- Successfully provided technical support and customer service to over 100 customers regularly.
- I have also provided L1 technical support for password and login issues, hardware and device troubleshooting, and assistance with various applications, including Outlook, Microsoft Office, and client-specific software.
- Troubleshot and resolved complex issues in a timely and efficient manner.
- Assisted customers with hardware, software, and network-related issues.
- Analyzed and documented customer problems and resolutions in a timely manner.
- I have established a good working relationship with users and other professionals.
Intern
Cognizant
Pune
01.2022 - 08.2022
- Acquired practical experience in the Microsoft Business Intelligence (MSBI) domain, utilizing SQL tools like SSIS, SSAS, and SSRS
- I learned about ETL process – Extract, Transfer and Load used in analyzing the SQL database
- Contributed significantly to report development and assisted in creating dynamic dashboards using Power BI
Education
Bachelor Of Engineering - Electronics and Telecommunication
Smt. Kashibai Naale College Of Engineering
Pune, MH01.2022
HSC -
Yeshwant Mahavidyalaya
Nanded01.2017
SSC -
Indira Gandhi High School
Nanded01.2015
Skills
- SQL
- Power BI
- ETL (extract, transform, load) design
- HTML
- CSS
- JavaScript
- Git
- Nodejs
- Reactjs
- Python
- Microsoft Office
- Networking
- Computer hardware
- Customer service expertise
- Software Maintenance
- Ticket Handling
- Technical issues analysis and resolution
- Excellent verbal communication skills
Certifications
- The Ultimate MySQL Bootcamp: Go from SQL Beginner to Expert, udemy, Learned the intricacies of SQL syntax, how to generate reports using sales data, SQL joins, aggregate and string functions, and triggers.
- CSS & JavaScript - Certification Course for Beginners, udemy, Gained a basic understanding of front-end technologies and learned how to use tags and commands to create HTML pages using CSS and HTML.
- MERN Stack Development, Coding Ninjas: Gained knowledge of MongoDB, Express.js, React.js, and Node.js, and learned front-end development – HTML, CSS, JavaScript.
- Python: Actively learning Python to build foundational skills in programming, data analysis, and automation.
Timeline
Graduate Trainee
HCL Tech
01.2024 - Current
Intern
Cognizant
01.2022 - 08.2022
Bachelor Of Engineering - Electronics and Telecommunication
Smt. Kashibai Naale College Of Engineering
HSC -
Yeshwant Mahavidyalaya
SSC -
Indira Gandhi High School
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