Praveen Kumar Singh
Staff Product Manager
Pune
Summary
Strategic and results-driven Staff Outbound Product Manager with over 8 years of experience in customer-facing roles related to the ServiceNow Technology workflow products. Proven expertise in narrative writing, story boarding, and story telling. Adept at leveraging technical and business knowledge to drive successful go-to-market solution demos and collaterals and enhance SC's and Partners experience. Exceptional communication and presentation skills, with a strong track record of managing high-impact customer interactions and delivering compelling narratives.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Staff Product Manager
ServiceNow
02.2022 - Current
- Collaborate with Inbound Product Management, Outbound Product Management, Technical Product Marketing, and Solution Consulting teams.
- Develop solutions aligned with the latest key product features.
- Enable SCs and partners to win business by providing top-tier narratives, storytelling, and solution demos.
- Create compelling solution/product narratives with competitive analysis.
Senior Consultant(Technical Project Manager)
Atos Global IT Solutions
03.2020 - 01.2022
- Defined project scope with customers and collaborated with architects to develop high-level and detailed design documents.
- Created comprehensive project plans, identified potential risks, and implemented mitigation strategies.
- Led end-to-end project delivery, managing escalations and ensuring timely updates to management.
- Maintained consistent and transparent communication with customers to report on project progress and address concerns.
Consultant (ServiceNow)
Atos Global IT Solutions
08.2014 - 03.2020
- Managed multi-domain implementations as the primary customer liaison, ensuring seamless transitions and effective solution designs.
- Conducted requirement clarification meetings, estimated implementation efforts, and assessed solution readiness.
- Oversaw project timelines, tracked team progress, communicated delays, and ensured billing compliance.
- Collaborated with service management and account teams to collect and analyze data, guiding customers in completing essential templates and managing service orders.
- Implemented multi-domain service portals and catalogs, proactively identifying and resolving project roadblocks.
Technical Lead (ServiceNow)
Cognizant Technologies Solutions
12.2013 - 08.2014
- Collected and analyzed client requirements, delivering accurate project estimations.
- Developed technical design documents and implemented CMDB and Asset Management solutions, including Auto Discovery.
- Created business rules and facilitated class mapping for CMDB, ensuring alignment with various model categories.
- Supported technology teams in comprehending business requirements and provided timely solutions for high-priority incidents.
- Conducted knowledge transfer sessions and managed release activities for update sets, ensuring seamless transitions and minimal disruptions.
Senior Technical Member
ADP
02.2013 - 12.2013
- Collaborated with technology teams to understand business requirements and delivered solutions for high-priority incidents.
- Managed global service desk implementations within a multi-tenancy environment, ensuring scalability and efficiency.
- Developed and reviewed comprehensive change management plans, including pre-implementation reviews, release calendars, and post-change documentation.
Senior Process Executive
Infosys BPM
08.2010 - 02.2013
- Developed and Managed CMDB Databases: Designed, configured, and maintained CMDB databases to ensure data accuracy and support IT service management processes.
- Customized and Implemented ServiceNow Solutions: Customized ServiceNow applications and modules to meet specific business needs, ensuring alignment with organizational objectives.
- Executed Discovery and Documentation: Led discovery sessions to document IT assets and configuration items, scheduling and managing discovery processes to enhance data completeness.
- Created and Configured Applications and Tables: Designed and developed new applications, modules, and tables to extend ServiceNow functionality and address unique business requirements.
- Enhanced User Experience: Personalized forms and fields to improve user interaction and data entry, and built reports and dashboards to provide actionable insights.
- Managed Service Catalog and SLAs: Set up and maintained service catalog workflows and SLAs to optimize service delivery and performance.
- Developed Update Sets and Integration Components: Created update sets, transform maps, import sets, and Access Control Lists (ACLs) to manage system updates and integrations efficiently.
Education
MBA - Leadership And Strategy
NMIMS
Mumbai, India 04.2001 -
Bachelor of Science - Information Technology
Kuvempu University
Shimoga, India 04.2001 -
Skills
Product Management
Narrative Writing
Story Telling
Product Strategy
Critical Thinking
Competitive Analysis
Presentation and Demonstration
Stakeholder Relations
Certification
CTA (Persuing)
Hobbies
Playing cricket
Cycling
Timeline
Staff Product Manager
ServiceNow
02.2022 - Current
Senior Consultant(Technical Project Manager)
Atos Global IT Solutions
03.2020 - 01.2022
Consultant (ServiceNow)
Atos Global IT Solutions
08.2014 - 03.2020
Technical Lead (ServiceNow)
Cognizant Technologies Solutions
12.2013 - 08.2014
Senior Technical Member
ADP
02.2013 - 12.2013
Senior Process Executive
Infosys BPM
08.2010 - 02.2013
MBA - Leadership And Strategy
NMIMS
04.2001 -
Bachelor of Science - Information Technology
Kuvempu University
04.2001 -
Similar Profiles
EMILY ABDNOUREMILY ABDNOUR
Senior Manager, Program Management – STEP EDU at SERVICENOWSenior Manager, Program Management – STEP EDU at SERVICENOW
ZECH LEONGZECH LEONG
Alliance Director, Asia at ServiceNowAlliance Director, Asia at ServiceNow
Ryan W. FairRyan W. Fair
Manager, Sales Operations U.S. Public Sector at ServiceNowManager, Sales Operations U.S. Public Sector at ServiceNow