Pravin Nehete
Pune,Maharashtra
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Engagemengt Director
RAIN Group
06.2023 - 05.2024
- Increased company revenue by streamlining processes and implementing cost-saving measures for global projects.
- Improved project efficiency with strategic planning.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Consultant
Digital Pluggin
09.2021 - 12.2022
- Helped put in place: inside sales, channel partnership avenues and CSM function
- Train above teams, especially CSM team members in aspects like onboarding, implementation, post implementation CRM
- Setup performance metrics and trained team leads to be able to track and optimize those as need be
- Keeping up with digital marketing trends, e-mail and social media marketing using Instagram, Meta, Mailchimp.
Customer Success Manager
Aptean India Pvt. Ltd.
06.2020 - 09.2021
- Managed launch, team setup and training, performance of five new projects post-acquisition, ERP CS projects (SaaS & paas) for European F&B enterprises
- (Sanderson ERP product lines) Managed five product-line CS teams:18 members across Ireland, U.K and India, performance metrics managed: FCR, CSAT, NPS, LTV, Churn, Retention cost, ARR/MRR, Renewal rate
- Implementation and support project management using Jira/Salesforce.
External Consultant
CheChi Media
04.2017 - 11.2019
- Phase I
- Worked on setting up inside sales, field sales functions, digital presence and social media marketing
- Strategic initiative of production management to cover hardware vending and production design
- Phase II
- Helped with: i
- Project operations management
- Ii
- Sales, channel partnership and key account management functions for their projects with technology customers, setup and monitor performance metrics.
Customer Success Manager
MatchMove India Pvt Ltd.
03.2018 - 10.2018
- Manage SaaS API implementation projects at clients in sync with banking partners like private/public sector banks and card networks like MasterCard or RuPay (India) in Jira/Confluence
- Worked with clients to understand and assist with functions like marketing, sales, channel partnerships, leading to a better market penetration and product adoption
- (HubSpot, Mailchimp) Revived two client projects stalled for more than a year, seven project launches in a span of 8 months, GMV exceeding $1M SGD
- Manage metrics: CSAT, NPS, LTV, Churn, Retention cost, Revenue/ARR
- Maintained oversight on product-support team for transactional or stack/UI level issues.
Team Lead (Inside Sales)
Citrus Payment Solutions
04.2015 - 02.2017
- Managed Inside sales, lead management in Salesforce, HubSpot
- Grew conversions 3x in 12 months with digital campaigns and channel partnerships with Shopmatic, Shopify, banks and technology partners
- Managed SaaS API implementations for SMB and enterprise customers in Jira
- Assist with functions: Customer Risk Assessment and Onboarding
- Oversight on Freshdesk/Jira support cases for transactional issues, stack/UI issues
- Oversight included dotted line reporting of 13+ strong dev-support and 50+ strong call/mail, chat support teams on the floor
- Primary focus on metrics: SLAs, CSAT and AMC revenue/GMV.
Module Lead
Persistent Systems Pvt Ltd.
03.2013 - 04.2015
- Orchestro: Retail analytics, reporting and support management for Retail and FMCG enterprise customers like Bayers and Nutro across the U.S
- IBM Guardium: Product support for global Banking & telecom customers
- Focus on metrics like SLAs, FCR and CSAT.
System Engineer
Zensar Technologies Pvt Ltd.
10.2009 - 03.2013
- Contributed to two projects, NEC America and Danaher Corporation and their US and Japan subsidiaries respectively
- Technology support, system configuration and change management
- SAP Security L1 & L2 support.
Education
M.B.A (Marketing) -
Y.C.M.O.U
03.2009
B.Sc. (Computer Science) -
Shivaji University
03.2003
Skills
- Project Management
- Negotiation
- Team Management
- Issues Resolution
- Strategies and goals
- Verbal and written communication
- Program Management
- Customer Retention
- Schedule Management
- Training Management
Websites
Languages
English
Marathi
Hindi
Awards
Customer Champion, 07/2011 - 11/2012, R&R for project: Danaher Corporation.
Hobbies and Interests
- International Trade
- Brand Management
- Chess
- Environmental Causes
- Non-Conventional Energy
- Geology
- Horticulture
Affiliations
- WaterAid
Certification
ITIL V3 Foundation
Timeline
Customer Engagemengt Director
RAIN Group
06.2023 - 05.2024
Consultant
Digital Pluggin
09.2021 - 12.2022
Customer Success Manager
Aptean India Pvt. Ltd.
06.2020 - 09.2021
Customer Success Manager
MatchMove India Pvt Ltd.
03.2018 - 10.2018
External Consultant
CheChi Media
04.2017 - 11.2019
Team Lead (Inside Sales)
Citrus Payment Solutions
04.2015 - 02.2017
Module Lead
Persistent Systems Pvt Ltd.
03.2013 - 04.2015
System Engineer
Zensar Technologies Pvt Ltd.
10.2009 - 03.2013
M.B.A (Marketing) -
Y.C.M.O.U
B.Sc. (Computer Science) -
Shivaji University
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