PRAVIN SHARMA
RAM NAGAR RAM WADI ROAD NO 28 THANE
Mumbai
Summary
Dynamic Branch Manager with a proven track record at UNITY SHARED SERVICES, enhancing customer satisfaction through effective service quality improvements and relationship building. Skilled in branch operations management and adept at implementing sales strategies, consistently exceeding targets and driving revenue growth while fostering long-term client partnerships.
Overview
11
11
years of professional experience
1
1
Language
Work History
Branch Manager
UNITY SHARED SERVICES
12.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Customer Relations Manager
Jana Small Finance Bank
12.2014 - 12.2017
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
Education
SADHNA JUNIOR COLLEGE
Thane, India 04.2001 -
Skills
Customer service
Timeline
Branch Manager
UNITY SHARED SERVICES
12.2017 - Current
Customer Relations Manager
Jana Small Finance Bank
12.2014 - 12.2017
SADHNA JUNIOR COLLEGE
04.2001 -
Languages
Hindi English marathi
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