Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Premilla Thomas

Mumbai

Summary

Hardworking Senior Associate enthusiastic about take on exciting new challenges. Dynamic communicator with disciplined approach. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays.

Overview

13
13
years of professional experience

Work History

Senior Associate

Willis Towers Watson
01.2013 - 07.2018
  • Worked for GB - Placement and Billing
  • Generating Pre and Post Placement documentation within the timelines
  • Trained and supported new team members, maintaining culture of collaboration.
  • Improved client satisfaction by quickly and effectively addressing inquiries and complaints.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
  • Worked varied hours to meet seasonal and business needs.

Team Member

Fidelity National Information Services, FIS
07.2008 - 08.2011
  • Worked for American Express Credit Card Disputes.
  • Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
  • Identified issues, analyzed information and provided solutions to problems.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.

Officer in Personal Loans

CitiFinancial
12.2007 - 07.2008
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Developed prospects for new loans by conducting cold calls weekly.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Worked with customers to understand needs and provide excellent service.
  • Monitored pipelines to track and log status of loans.

Service Coordinator

NCR Co-op Ltd
11.2005 - 12.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Training initiatives to keep all customer service team members operating consistently with strong call management abilities.
  • Responded to customer calls to answer questions about products and services.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Education

Bachelor of Commerce -

SNDT University
Mumbai, India
06.2004

PGDBA in Human Resource -

Welingkar Institute of Management Development
Mumbai
07.2006

Skills

  • Training and mentoring
  • Adaptability
  • Creative problem-solving
  • Product knowledge
  • Time management
  • Performance measurement
  • Effective communication
  • Data Entry
  • Process improvement

Accomplishments

Achieved several awards by completing tasks on client requirements with accuracy and efficiency.

Achieved quarterly awards through effectively taking calls and completing the tasks.

Timeline

Senior Associate

Willis Towers Watson
01.2013 - 07.2018

Team Member

Fidelity National Information Services, FIS
07.2008 - 08.2011

Officer in Personal Loans

CitiFinancial
12.2007 - 07.2008

Service Coordinator

NCR Co-op Ltd
11.2005 - 12.2007

Bachelor of Commerce -

SNDT University

PGDBA in Human Resource -

Welingkar Institute of Management Development

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Premilla Thomas