Summary
Overview
Work History
Education
Skills
Timeline
Generic
Prince Kumar Yadav

Prince Kumar Yadav

Assistance Service Manager
Thane

Summary

Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder.

Overview

1825
1825
years of professional experience
6
6
years of post-secondary education

Work History

Team Leader

Tata Autocomp Limited
08.202 - Current
  • Ensuring a uniform and delightful customer experience.
  • Inventory Management (Spares, as well as child parts).
  • Ensuring quick execution of service actions.
  • Diagnose and troubleshoot electrical systems in EVs, including battery management systems, charging systems, and vehicle control modules.
  • Managed multiple projects simultaneously, ensuring timely completion without compromising quality or customer satisfaction.
  • Conduct regular training sessions for technicians to enhance their technical skills and knowledge.
  • Collaborate with manufacturers and suppliers to stay updated on new technologies and products.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Engineer

Exicom Tele-Systems
07.201 - Current
  • Prepare and perform customer training on lithium Ion battery ( Electric vehicle and Telecom ) at customer facilities.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Actively participate at BRC for repairing and final PDI .
  • Tested and checked performance of hardware and software programs.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
  • Assist in-house system engineering group in product development and project work
  • Provide suggestions based on field experience, to improve products.

Field Coordinator

Sapster Consulting India pvt ltd
07.2017 - 06.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Resolved problems, improved operations and provided exceptional service
  • Developed monthly schedules and assignments for volunteer staff
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Billing and work completion on monthly basis.

Field Service Engineer

Coral Infracon Pvt Ltd
08.2014 - 06.2017
  • Installed and repaired lithium-ion battery on clients' premises.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed maintenance data records and tracked operating information for on-site reference.

Education

Associate of Science - Science Education

Government Inter College
07.2007 - 06.2009

B. TECH - Electronics and communication engineering

ICFAI University
07.2010 - 06.2014

Skills

Advanced technical skills

Problem-solving expertise

Client relationship management

Workforce coordination

Virtual team leadership

Effective team collaboration

Team management

Strategic task management

Timeline

Field Coordinator

Sapster Consulting India pvt ltd
07.2017 - 06.2018

Field Service Engineer

Coral Infracon Pvt Ltd
08.2014 - 06.2017

B. TECH - Electronics and communication engineering

ICFAI University
07.2010 - 06.2014

Associate of Science - Science Education

Government Inter College
07.2007 - 06.2009

Team Leader

Tata Autocomp Limited
08.202 - Current

Engineer

Exicom Tele-Systems
07.201 - Current

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Prince Kumar YadavAssistance Service Manager