Pritam Kamlakar

Project : DAIMLER AG (Service Now)

Process Compliance (Adherence to SPO / Escalations to skip level). • Compliance to SLAs (Productivity / Quality / Governance). • Monitor daily MIS/Production/Quality/Attendance reports.

· Coached team members in techniques necessary to complete job tasks.

· Trained new team members by relaying information on company procedures and safety requirements.

· Worked different stations to provide optimal coverage and meet production goals.

· Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.

· Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

· Detailed and Extensive Experience in Service Now Platform, including ServiceNow Administration, Moderation and Dashboard Management.

· Implemented new working processes to deliver multiple improvements.

· Participated in cross-functional team-building activities.

· Worked closely with Nanoheal and Xtract Edge (Poland) automation teams in building automation solutions for the process.

· Developed and implemented bug fixes and patch sets for existing web applications.

SERVICE-NOW ADMINISTRATION

· 3 years of experience in SERVICE-NOW platform administration.

· Configured applications using Service-Now tool used in ITIL management.

· Strong understanding of ITIL V4.

· Deep functional and technical knowledge on Service-Now platform.

· In-depth knowledge on Change Management, Incident Management, Problem Management, Service Catalogue, Configuration Management, Reporting, Dashboard creations, and integrations.

· 3 years of hands-on experience on Service-Now administration and ITSM tools.

· LDAP authentication and active directory integration within client network.

· Updating and Managing CMDB, data with tables, Import Sets & Update Sets.

· Coordinate activities between Dev to QA and QA to PROD.

· Investigate performance issues, learn troubleshooting tools, and use system logs to find issues.

· In-depth and strong knowledge on User Administration and troubleshooting along with Service catalogues, workflows, SLA management, reporting etc.

· Manage and Maintain SSO using PingAccess using different schemes.

• It was my dream to owe a restaurant some day and fortunately I was able to fulfill the same. I was able to successfully establish, setup and run the establishment for 2 years until the current Pandemic forced me to shut it down. Although heartbroken since i then i have realized that I still have a lot more years to give to the corporate service industry and restart my career a fresh. Below were by duties and responsibilities that I carried out while on the job.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Managed financial and business operations, including payroll, daily deposits and cost controls.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
• Supervised daily activities of restaurant and TGB employees.
• Recruited, hired and trained talented staff to fill vacancies.
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
• Set employee schedules, delegated work and monitored food quality and service performance.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

• Design and develop automation solutions using BluePrism RPA
• Train, mentor and on board new RPA controllers and Analysts
• Ensure quality and maintainability of automations and core projects
• Implement creative RPA solutions and resolve technical problems based on business requirements and business standards
• Follow development policies for adherence to standards and best practices
• Conduct structured peer reviews and walkthroughs, and make recommendations for maturity and capability improvements based on lessons learned
• Anticipate and resolve technical issues and risks affecting implementation
• Partner with Technology Information Security and Risk teams and business partners to implement solutions that adhere to security policies for Automation use cases
• Be actively involved in day-to-day system development for RPA deployment in global regions
• Ensure automation solutions are built for quality and reusability
• Adhere to controls on non-functional / regression testing methodologies
• Drive required KPI/KRI controls and service metrics on automated processes
• Experience with / Application Knowledge: > BluePrism Automation > MS Outlook / MAPIEx > Script editing and troubleshooting (SQL, BluePrism, MS Macros) > Captiva (Optical Character Recognition Software) > Siebel and Clarify (CRM Tools) HOBBIES & Misc: INTERESTS Passionate for computers and technology (software / hardware), social work, football, sketching, practice singing, socializing and networking, Internet exploration and browsing, have a liking for cars and engines, enjoy going on drives with family and friends
• I was recently introduced to micro computing and was readily intrigued to test out the Raspberry Pi board
• I am currently testing Linux and Windows 10 IOT Core on the board and would soon try to test setup a web server on the same
• In my free time I also like to learn and troubleshoot issues and errors on Windows and IOS, I fancy building OS and Images and test them out on new hardware's and platforms
• Sports: > I enjoy playing football and have also participated in multiple corporate sports events for the same
• Played from a local table tennis club inter state table tennis tournaments organized by Le meridian hotel Pune
• I have also participated and won multiple table tennis events hosted by Tech Mahindra during my tenure with the organization
• I still continue to practice and play the sport
• Have always taken interest in the National sport of India - Hockey and have also had the privilege to play for Pune district and on a ZP level
• Saved approx $200,000 by researching and implementing cost-saving RPA initiatives and creating fresh new approaches to long-standing problems
• Developed team communications and information for Developer and Management deck meetings
• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Managed quality assurance program including on site evaluations, internal audits and end user surveys

• Performs accurate and timely entry of position and personal data that is not interfaced from the HRIS system to the payroll system
• Analyzes and resolves data discrepancies between the HRIS and payroll database systems
• Verify employee time input has been captured and is in line with policies, procedures and processing rules
• All identified exceptions must be reviewed and corrected before payroll processing
• Validates and approves personnel change actions in the HRIS system
• Analyze pre- and post-payroll time and attendance audit reports to identify and correct payroll errors
• When applicable, process off-cycle checks as requested by representatives of the business units
• Assist Time and Attendance analyst with time clock monitoring activities and special projects
• Manage, Support and troubleshoot Time Keeping Machines and Timeclocks for American clients
• Advanced / Level 2 Technical support for internal associates
• Experience with / Application Knowledge - Kronos, Workday and ADP GlobalView/SAP, Clarify, Client Engagement HUB, Siebel, Workforce Now applications, Ezlm (TLM application), Advanced Excel and Basic Macros, TABLEAU
• Implement the client's solution using ADP's Implementation Methodology and the ADP GlobalView product (based on SAP)
• Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to.
• Account migrations and new account imports via GlobalView in Implementations Team.
• Coordinate with Implementation Stake Holders, Client Accounts and local IT Team for a smooth transition of accounts and users.

• I was selected for the pilot batch for sales and had undergone one of the most difficult interviews out of all the skillsets
• Took a transfer to COTI department on 13th March 2012, and got promoted as a Mentor/SME and managed a team of 7 associates with the same company until December 2013

• Responsible for Corporate and Travel Agent Room Sales for the hotel
• Identify new markets and business opportunities and increase sales
• Represent Hotels in various events and exhibition
• Implements all sales action plans related to my market areas as outlined in the marketing plan
• Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients
• Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals
• Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person
• Assess additional training needs based on data gathered and interaction with sales team from property visits
• Acquiring and developing new business accounts and preparing sales proposals for clients
• Closely following up on all business leads within a 24 hour response time line to clients

• Have worked as a Senior Sales Executive in Sales and Marketing department with Pegasus Services for one year from 20th May 2009 to 24th May 2010
• Development, production and delivery of events and conferences from proposal right up to delivery
• Delivering events on time, within budget, that meet (and hopefully exceed)expectations
• Setting, communicating and maintaining timelines and priorities on every project
• Communicating, maintaining and developing client relationships
• Managing supplier / vendor and client relationships
• Managing operational and administrative functions to ensure specific projects are delivered efficiently
• Providing leadership, motivation, direction and support to your team
• Travelling to on site inspections and project managing events
• Being responsible for all project budgets from start to finish
• Ensuring excellent customer service and quality delivery