Prithpal Singh Chattwal

Working as Manager IT in Governance, Risk, Compliance department & leading the Global Disaster Recovery & Business Continuity team

• Experience in Disaster Recovery Planning and coordination and leading DR test Planning, Preparation and executing DR exercises
• Creating and Maintaining DR recovery plans
• Regularly review and update BCP/DR plans and processes to reflect changes in business environment, lessons learned from tests and actual incidents, and emerging best practices
• Perform Disaster Recovery activities by reviewing DR plans and coordinating execution of DR exercise for all application's – Business Critical, Mission critical
• Vast experience and skills on DR recovery tools and technologies
• Knowledge of IT/Cloud Services disaster recovery processes, data backup methodologies, and emergency response strategies
• Experience in Cyber Recovery DR testing and framework
• Manage application related Risk and Compliance evaluation tasks and resolution of gaps with teams
• Leading Digital Transformation strategy for clients to meet their organizations objectives
• Lead development and implementation of organization's Business Continuity and Crisis Management program
• Strong leadership and project management skills, with track record of leading cross-functional teams in high-pressure situations
• Conducted thorough risk assessments and business impact analyses to prioritize continuity efforts
• Perform Business Impact Analysis to identify critical business functions & processes
• Collaborated with department heads to create and maintain business continuity plans for critical functions
• Managed crisis communication efforts, both internal and external, to maintain stakeholder confidence
• Experience in Disaster Recovery Design and Solutions
• Provide technical consultation and advise on solution design or modification.

• Working as Enterprise Solutions Manager act as a strategic leader within an organization responsible for the overall management, optimization, and performance of critical business applications that drive business operations
• Experienced and dedicated Business Continuity and Crisis Management professional with a proven track record in developing and implementing effective strategies to ensure organizational resilience and response readiness This role combines technical expertise with business acumen to align technology solutions with organizational objectives and ensure the efficient functioning of these applications
• Seeking a challenging leadership role where I can leverage my expertise to protect and strengthen businesses during disruptions and crises
• Enterprise Solutions Manager is a senior leadership role who will be the First point of contact for Business Continuity & IT DR Consulting
• Conducted post-incident evaluations and facilitated lessons learned sessions to enhance response procedures
• Review and understand the Application dependency, Tiers, and work with the Application owners to build Application dependency for Migrations, decommissions or upgrade
• Assess Infrastructure migration priorities, Technology dependencies and Alternatives, Infrastructure and application dependencies, HA & DR plans contributing to an overall migration plan
• Perform Internal and external application audits and Audit issue remediation activities
• Working with Client Program Managers and CTO's/Leadership team to understand project scope and outline the business impact with all applications in scope
• Single point of ownership for the customer solution during transition and lifecycle
• Acting as “Trusted Advisor “for clients providing strategic business and technology support/counsel to the customer across both their production and recovery environments
• Working with multiple stakeholders within the organization for an End-to-End solution design, execution, and handover
• Document an overview of Application function and Business owners and identify available and required tools utilized for DC & Cloud migrations
• Conducting Proof of Concept to identify gaps and fix technology solutions as well as documenting it for reference
• Provide hands on incident/change production support for managed environments where customer requires a unique skillset
• Validate the application configuration information against the infrastructure configuration and the contracted commitment
• Provide an assessment of the application technology dependencies and alternatives, application.

• Architecting and validating Infrastructure solution designs for SunGard's clients
• Experience in Disaster Recovery Design and Solutions
• Member of the SunGard Global Storage Platform Architecture Team
• Working on Azure and AWS cloud solutions alongside other vendors
• Lead solution design for new customers on Cloud (Azure)
• In Depth knowledge about the customer's environment
• Acting as highest point of technical escalation as & when needed
• Working with Customer SME to ensure the right understanding of environment
• Working with the internal teams to continuously improve the overall process
• In-depth Knowledge of infrastructure interdependencies
• Analyze the platform specific issues with proper RCA and implement corrective actions
• Responsible and accountable for this platform within assigned accounts
• Currently managing Multiple Backup Accounts as Technology Architect and redesigning their Infrastructure with SunGard various Solution offerings
• Conducting POC's for new probable Clients on HA/DR technology
• Ensure Standard Recovery Best Practices are executed as part of the Client Recovery Test Solution.

• Manage the MRP Recovery Project Plan (RPP) including server/application restore priorities, server/host dependencies and recovery time objectives (RTOs)
• Focus on successful outcome of all test objectives that Sungard AS has agreed to and committed to deliver
• Proper management of the escalation process, responsiveness to issues, engaging the respective resources through resolution
• Lead the pre-test planning activities for all testing, working with the MRP team, the customer, our partners and/or local technical resources to document all required customer-specific setup configurations
• Review Test/Recovery History – confirms that planning milestones pertaining to the review of event history have been achieved
• This includes past defects, procedure updates that include prior issue resolutions, procedure modifications, additions, and related recommendations
• See that Root-Cause Analysis (RCA) is initiated and completed post-event as required, in conjunction with our Continuous Improvement (CI) team
• Expertise in Recovery for Complete File system recovery, Oracle DB, SQL, Exchange.

• Lead delivery of all Infrastructure changes, new implementations, and Data protection for multiple customers
• Guide team members on complex projects & implementations in coordination with internal teams & customers
• Infrastructure Optimization through Hardware consolidation and Virtualization
• Recommend changes to client Infrastructure and establish process and procedures
• Audit clients Infrastructure, application, and backup policies to ensure compliance
• Serve as a single point of contact ensuring that incidents, problems, and service requests are fully resolved by leveraging the team and collaborating with appropriate resources
• Work closely with the team and take responsibility for the proactive management of service requests by monitoring key components so that failures are detected early, and the resolution process can be initiated
• Ensure requests are resolved within the required timeframes
• Ensure escalations are handled and all stakeholders are informed of issues and their resolutions
• Managing IBM TS3584, Quantum scalar i200 Library and SL500 Tape library
• MSSQL and Oracle (RMAN) backup configuration and restoration of SQL
• Troubleshooting Oracle NetBackup agent backup (RMAN backup)
• RCA preparation of problem incidents.

• Ensure backups are taken, accompany DBA in database backups for all the clients and troubleshoot the status codes when backup fails
• Incident management following ITIL regulations
• Create and maintain procedural documentation, reports, templates, and knowledge base
• Training new team members for them to adapt to the new NetBackup environment
• Media Management and Tape Rotation
• Provide presentations alongside management to bring in new clients
• Ran manual backups and ensured no backup is missed or failed
• Troubleshot several errors due to which the backups failed / missed
• Preparing backup success report
• Preparing media utilization report
• Daily TSM activities like Monitoring, Managing Schedules
• Daily monitor the DB and Recovery Log, Storage Pools
• Played a vital role in bringing in new projects and clients to the company
• Constantly monitoring Storage Libraries for Drive issues, scratch volume counts, tape mount issues, tape volume errors to ensure the integrity of the backup environment
• Different Severity Issues, ensuring the scheduler backup success, resolving issues under SLA
• Following all the work processes as per the ITIL guidelines.