Dynamic and results-driven experience in corporate and financial institution settings. Proven leader and effective team player with a strong ability to guide multicultural teams in meeting deadlines and delivering projects in a cost-effective manner
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Lead
Barclays Global Service
11.2022 - Current
Executing comprehensive audits, risk assessments, and credit risk, ensuring compliance with established policies and regulations.
Conducted detailed quality reviews and audit checks to uphold high accuracy standards in financial and operational data.
Coordinated with IT and operational units to implement automation tools, streamlining audit and credit screening processes, reducing manual oversight.
Monitored key performance indicators (KPIs) for the team, devising strategies to enhance audit quality, risk mitigation, and credit appraisal efficiency.
Established feedback mechanisms enabling team members to contribute insights and suggest improvements for audit procedures and risk controls.
Initiated targeted initiatives to improve overall audit quality scores and risk management effectiveness.
Collaborated with cross-functional teams to develop, update, and standardize process guides and compliance frameworks.
Partnered with senior management to develop and deliver training programs on audit standards, risk management, and credit policies, ensuring team consistency and knowledge enhancement.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Conducted regular reviews of operations and identified areas for improvement.
Credit Officer
STATE BANK OF INDIA
01.2018 - 11.2022
Work as credit officer where I evaluate and process loan applications for various customer segments (retail, SME, agriculture) ensuring all the necessary documents are in order and meet compliance standard.
Assess creditworthiness of individuals and business through financial analysis, including balance sheets, income statement and credit reports.
Conduct risk assessment, determine appropriate loan amounts, terms and conditions and provide recommendations to senior management for loan approval or rejection.
Ensure adherence to regulatory guidelines (RBI, SEBI etc..) and internal credit policies while managing and reviewing the loan portfolio.
Provide timely credit reports and updates to management, highlighting risk, defaults and areas of improvement in the credit process.
Collaborate with sales, legal, and operations teams to ensure smooth loan disbursement and closure.
Support the recovery process for overdue or non-performing loans(NPA),working closely with collections teams to minimise risk exposure.
Offer advice on credit-related matters to clients ensuring clarity on loan terms, repayment schedules and interest rates.
Branch Manager
STATE BANK OF INDIA
01.2018 - 01.2020
Lead a team of 7 staff members including training, performance evaluation and motivation.
Achieved branch targets related to deposits loans and revenue growth.
Maintained high standards of customer service, resolving escalated issues efficiently.
Monitored risk management and ensured adherence to banking regulations.
Complied with regulatory guidelines and requirements.
Internal Audit and Assets Management
STATE BANK OF INDIA
01.2015 - 01.2018
Conducted internal audits across branches to evaluate operational efficiency, risk control and regulatory compliance.
Coordinate with vendors for the timely supply and replacement of office furniture.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Identified issues, analyzed information and provided solutions to problems.
Escalation and Card Management
STATE BANK OF INDIA
01.2013 - 01.2015
Managed end to end chargeback process including investigation, documentation and resolution, ensuring compliance with payment network guidelines (visa, Mastercard etc).
Reviews chargeback claims, identifying the root cause of disputes and working closely with merchants and customer to resolve issues in a timely manner.
Coordinate with internal teams (fraud prevention, customer service and operations) to gather evidence, resolve disputes and mitigate chargeback risk.
Managed the vendor payment process ensuring accurate and timely processing of invoices in accordance with agreed payment terms and company policies.
Reconciled vendor accounts ensuring accuracy in payments and resolving discrepancies to maintain good vendor relations.
Account Operations
STATE BANK OF INDIA
01.2011 - 01.2013
Led end to end customer onboarding processes for new clients, ensuring compliance with banking regulations and internal policies while delivering a seamless experience.
Guided customer through account setup, including assisting with document collection verification and account activation.
For new customer explaining online banking platform, mobile app, ATM usage and other available services to enhance user experience.
Resolve customer inquiries and issues during onboarding process ensuring all concerns were addressed in a timely and professional manner, improving customer satisfaction.
Senior Analyst- Wealth Management- Private Banking at Barclays Global Service CentreSenior Analyst- Wealth Management- Private Banking at Barclays Global Service Centre