Priti Pillai
Store Manager
Mumbai
Summary
Dynamic leader with a proven track record at Jubilant Food Works Ltd, excelling in customer service management and team development. Enhanced store profitability and reduced staff turnover significantly through innovative inventory management and effective employee training. Skilled in operations management and problem-solving, consistently delivering results by maximizing efficiency and fostering a positive work environment.
Overview
15
15
years of professional experience
Work History
Store Manager
Monte Laguna 2Ltd
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
Deputy District Manager
Jubilant Food Works Ltd
05.2009 - 02.2022
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members, and managers.
- Building cordial relations with customers to sustain the profitability of the business.
- Operated the drive-through window and sales register quickly and efficiently.
- Maintained high standards of customer service during high volume, fast-paced operations.
- Strictly followed all cash, security, inventory, and labor policies and procedures.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the team during each shift to ensure it ran smoothly.
- Routinely moved and stocked food products weighing up to pounds.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Arranging trainings for existing and new recruits to improve their performance levels, updating them on the latest developments and modifications.
- Followed food safety procedures according to company policies, health, and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation with service goal times.
- Implementing marketing activities for successful launching of new products.
- Ensuring brand focus in conjunction with requirements, and also maximum brand visibility.
Education
MBA - Retail Management
Welingkar Institute
Mumbai, India 04.2001 -
Bachelor of Commerce - Commerce
Mumbai University
Mumbai, India 04.2001 -
Skills
Customer Service Management
Employee Training
Team Development
Store operations
Operations Management
Shift Scheduling
Staff Management
Problem-Solving
Loss Prevention
Cash Management
Inventory Management
Team Leadership
Timeline
Store Manager
Monte Laguna 2Ltd
11.2022 - Current
Deputy District Manager
Jubilant Food Works Ltd
05.2009 - 02.2022
MBA - Retail Management
Welingkar Institute
04.2001 -
Bachelor of Commerce - Commerce
Mumbai University
04.2001 -
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