Prity Singh
Director of Operations
Pune
Summary
Seasoned Director of Operations with a Proven Track Record
At Digitalzone, I have significantly enhanced operational efficiency and driven strategic growth. My efforts have helped expand our operations from a team of 30 to 300 members. As an expert in process improvements and workforce planning, I excel in people management and problem-solving, which has substantially boosted team performance and customer satisfaction. I am skilled in leveraging data for informed decision-making and have consistently achieved organizational goals while fostering a culture of excellence and collaboration.
Overview
10
10
years of professional experience
Work History
Director of Operations
Digitalzone
08.2022 - Current
- Oversaw daily operations across multiple departments (email marketing, tele marketing, campaign management), ensuring seamless coordination and efficient execution of tasks.
- Managing a team of 300+ members who assist in the process from campaign launch to delivery.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Senior Program Manager of Business & Delivery
Digitalzone
02.2020 - 08.2022
- Managed cross-functional teams to deliver high-quality leads within client's ICP.
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Program Manager
Digitalzone
04.2018 - 02.2020
- Provided guidance and mentoring to junior staff members, fostering a supportive work environment that encouraged growth and learning.
- Led cross-functional teams in executing complex projects, consistently meeting deadlines and exceeding quality standards.
- Coordinated with clients and managed end-to-end campaigns.
- Fostered a culture of continuous improvement by encouraging team members to share feedback openly about their experiences working on the program''s projects.
Team Leader - Data & Research
Digitalzone
09.2017 - 03.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Managing Consultant
Salesify Inc.
12.2015 - 08.2017
- Mentored and supported a team of 8 agents and handled various campaigns from different clients.
- Recruited, interviewed, and hired employees offering wealth of skill and talent to team.
- Mentored junior employees, fostering professional growth and development through continuous learning.
- Led cross-functional teams, ensuring seamless collaboration among members for optimal results.
Research Analyst
Salesify Inc.
10.2014 - 12.2015
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Created and maintained database to store research data.
- Implemented quality control protocols to enhance accuracy of data and research results.
- Mentored new hires during their onboarding period leading them towards successful integration into the team.
Education
Bachelor of Commerce - Banking And Financial Support Services
Bharti Vidyapeeth University
Pune 04.2001 -
Skills
Strategic planning and execution
Process Improvements
Operational Efficiency
Business Management
Workforce Planning
Cost Control
Teamwork and Collaboration
People Management
Problem-solving abilities
Multitasking Abilities
Staff training/development
Customer Relations
Timeline
Director of Operations
Digitalzone
08.2022 - Current
Senior Program Manager of Business & Delivery
Digitalzone
02.2020 - 08.2022
Assistant Program Manager
Digitalzone
04.2018 - 02.2020
Team Leader - Data & Research
Digitalzone
09.2017 - 03.2018
Managing Consultant
Salesify Inc.
12.2015 - 08.2017
Research Analyst
Salesify Inc.
10.2014 - 12.2015
Bachelor of Commerce - Banking And Financial Support Services
Bharti Vidyapeeth University
04.2001 -
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