PRIYA GUPTA
Seasoned Banker
Mira Road
Summary
Ambitious Product Manager with 20+ years of experience in agile product management, relationship management, new client acquisition and sales. Strong organizational and prioritization skills, driven with ability to manage people, processes and products.
Overview
20
20
years of professional experience
1
1
Language
Work History
RM - International Banking, Vice President
Yes Bank Ltd.
01.2024 - Current
- To manage existing relationship of International Banks & Financial Intermediaries
- To connect with international & domestic clients for potential business alliances/partnerships
- To establish, broaden and deepen the relationships with Foreign Banks/Financial Intermediaries
- To conduct in-person/virtual meetings & provide detailed
information of our product offerings - Support Business & Transaction Banking teams to facilitate trade finance transactions
- Cross sell other products of the banks for optimizing business
- To constantly thrive for product enhancement
- Ensure compliance of Risk Policy, AML and other processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks
- Complying with the established internal control systems and assisting departmental audits.
Senior Product Manager (AVP) - Retail Forex
HDFC Bank Limited
12.2019 - Current
- Created a new end-to-end digital journey for retail customers to transfer/remit funds overseas
- Constantly striving for Product innovation & Improving product/processes efficiency through digitization
- Responsible for driving the overall business performance
- Liaising with multiple stakeholders – Compliance, AML Compliance, IT, Legal, Operations, Treasury for making a product live/improving process efficiency
- Ensuring regulatory norms, bank’s policy is always adhered
- Preparing new process notes/ updating the existing ones
- Initiating various social media/email campaigns for launch of new products/marketing existing product
- Conduct training and preparing mailers informing retail forex products features, offerings & benefits for branches
Senior Manager - Emerging Corporate Group
HDFC Bank Limited
08.2018 - 06.2019
- Partnering with Financial Institutions (MSBs) across the globe for inward remittances to India
- Liaising with different teams – Product Compliance, AML Compliance, IT, Legal, Operations, Treasury & Funding for complete business set-up & smooth functioning of the business
- Involved in business development operations via client acquisition and relationship management
- Identifying market segment for maximizing the revenue
- Identifying product/ process improvement for ease of partners & business.
- Guiding and training new staff members to optimize staff productivity
- Ensuring adherence to AML, KYC norms and other regulatory processes
Manager - International Business Group
ICICI Bank Limited
10.2016 - 08.2018
- Partnering with Financial Institutions (MSBs) across the globe for inward remittances to India
- Liaising with multiple stakeholders for complete business set-up & smooth functioning of the business
- Ensuring adherence to AML, KYC norms and other regulatory processes
Manager - NRI Banking
Kotak Mahindra Bank Limited
04.2013 - 10.2016
- Partnering with Financial Institutions (MSBs) across the globe for inward remittances to India
- Liaising with multiple stakeholders for complete business set-up & smooth functioning of the business
- Ensuring adherence to AML, KYC norms and other regulatory processes
- Involved in business development operations via client acquisition and relationship management
- Engaged with NRI-HNI customers of the bank and increasing the customer valet share, by ensuring best services
- Cross selling existing bank products to the customers and informing customers about new products
- Ensuring high quality customer satisfaction and loyalty measures to be implemented
Team Developer Home
Bank of America (BA Continuum Solutions Pvt Ltd)
04.2007 - 12.2012
- Interacted with U.S based Customers to gather necessary documents & collections of mortgages payments
- Monitored agents’ performance and ability to find root causes to problems, and recommending and implementing solutions to problems
- Evaluated the loan documents
- Prepared Monthly Performance report focusing on the Quality Parameters and Areas of Improvement
Associate
IBM-Daksh Business Process Services Pvt. Ltd
06.2006 - 03.2007
- Responded to U.S Customers Queries through live chat & emails about their eBay accounts
- Helped U.S Customers to buy and sell products online and carried out other transactions through eBay account
Associate-Voice
Transworks Information Services Limited
05.2005 - 04.2006
- Worked with JP Morgan Chase and helped U.S customers with Balance Transfers and ACH (Automated Clearing House) transactions
- Promoted other products & services offered by the bank like credit cards & fraud detection services
Education
Masters - Business Administration - Finance
Thakur Institute of Management Studies & Research (Mumbai University)
Mumbai, MH01.2012
Bachelor of Commerce - undefined
Mumbai University
01.2007
Skills
- Product / Project Management
- Product Development
- Business Development
- Client Management
- Customer Service
- Performance Analysis
Interests
Reading, Watching Movies
Accomplishments
Certificate of Excellence - Silver Award (Sep'24)
Certificate of Excellence - Spot on (Jul'24)
Timeline
RM - International Banking, Vice President
Yes Bank Ltd.
01.2024 - Current
Senior Product Manager (AVP) - Retail Forex
HDFC Bank Limited
12.2019 - Current
Senior Manager - Emerging Corporate Group
HDFC Bank Limited
08.2018 - 06.2019
Manager - International Business Group
ICICI Bank Limited
10.2016 - 08.2018
Manager - NRI Banking
Kotak Mahindra Bank Limited
04.2013 - 10.2016
Team Developer Home
Bank of America (BA Continuum Solutions Pvt Ltd)
04.2007 - 12.2012
Associate
IBM-Daksh Business Process Services Pvt. Ltd
06.2006 - 03.2007
Associate-Voice
Transworks Information Services Limited
05.2005 - 04.2006
Bachelor of Commerce - undefined
Mumbai University
Masters - Business Administration - Finance
Thakur Institute of Management Studies & Research (Mumbai University)
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