Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Priya Vaidya

Kharghar

Summary

Experienced Customer Experience Officer bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

6
6
years of professional experience

Work History

Sales Executive

W For Women
11.2022 - Current
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.

Receptionist Administrator

Jtek Computer Institute
11.2017 - 12.2018
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Handled complaints and questions, and re-directed calls to other team members.

Education

B.Com -

St Joseph Jr College
Virar, India

High School Diploma -

New English High School
Vasai, India
02.2020

10th -

Holy Cross High School
Nirmal, India
03.2018

Skills

  • Customer Service
  • Expense Reporting
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Team Leadership
  • Decision-Making
  • Team Supervision
  • Adaptable and Flexible

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)

Timeline

Sales Executive

W For Women
11.2022 - Current

Receptionist Administrator

Jtek Computer Institute
11.2017 - 12.2018

B.Com -

St Joseph Jr College

High School Diploma -

New English High School

10th -

Holy Cross High School

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Priya Vaidya