PRIYANKA BARTHWAL
Customer Success Associate
Pune
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Customer Success Executive
Ruptub Solutions Private Ltd. Treebo
09.2022 - Current
- Managing Key Accounts for South region on monthly basis via providing service through creative problem-solving and consistent probing to achieve accuracy & timely outcomes.
- Established long-term client relationships through consistent delivery of high-quality products and services & reaching out to dormant accounts to get new business.
- Managing account projections on monthly basis with an average NBV(net business value) of 20+ lakhs.
- Enhanced customer satisfaction by streamlining communication channels and improving response times for incoming calls, chats, and casework from clients (B2B -business network).
- Managing tech giants like:- Neemans, Absolute Barbecue, Bhima Jewellers, etc . for their accommodation as well as conferences/launch of product requirements in Treebo properties PAN-India.
- Internal Stakeholder Coordination with different teams for the continuous flow of the work with marketing, field sales,business development & customer service teams.
- Trained new and junior staff members on product knowledge and customer service skills to respond via inbound, outbound calls, portal/ tools & casework.
Asst Manager Customer Relations
Automotive Manufacturing Pvt Ltd
8 2021 - 11.2021
- Assisting, Managing, Planning & Executing Customer Service Function
- Plan, Coordinate and assign daily workload to customer service Team
- Supervise Team in providing excellent and outstanding service to customers
- Organizing job training to the team to meet departmental objectives
- Assisting in resolving employees concern & developing a customer focused environment.
Pre-Sales Associate
Livspace
08.2019 - 07.2021
- Identification, analysis, negotiation, maintenance of potential clients
- Making leads > Potential leads > Effective leads > Qualified leads
- Working as a POC between client & designer till the time of closure
- Collecting feedback of clients before and after closure.
Snr. Customer Development Specialist
1mg.com
10.2018 - 07.2019
- Handling B2C customer queries and assisting with placing or addressing their online purchases
Customer Support Executive
Tappme.com (Zaadoo Services Pvt. Ltd.)
8 2017 - 10.2018
- Handling inbound, outbound calls, customer queries and converting their requirements into bookings
- Handling customer complaints and coordinating with city ops to solve the customer's issues
Education
Bachelor of Arts -
University of Delhi
Delhi, India2012
12th -
Sarvodaya Kanya Vidyalay
Delhi, India 04.2001 - 04.2009
10th -
Sarvodaya Kanya Vidyalay
Delhi, India 04.2001 - 04.2007
Skills
MS Office
Computer Skills
Time Management
Data Entry
Preparing reports
Management Support
Customer Service
Issue Resolution
Customer Relationship Management (CRM)
Relationship Building
Flexible Schedule
Skillset
- Client Acquisition
- Customer Management
- System Compliance
- Port Operations Management
- Good Interpersonal Skills
- Microsoft Office Suit
- Flexible & Adaptability
- Leadership
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Punjabi
Beginner (A1)
Timeline
Customer Success Executive
Ruptub Solutions Private Ltd. Treebo
09.2022 - Current
Pre-Sales Associate
Livspace
08.2019 - 07.2021
Snr. Customer Development Specialist
1mg.com
10.2018 - 07.2019
12th -
Sarvodaya Kanya Vidyalay
04.2001 - 04.2009
10th -
Sarvodaya Kanya Vidyalay
04.2001 - 04.2007
Asst Manager Customer Relations
Automotive Manufacturing Pvt Ltd
8 2021 - 11.2021
Customer Support Executive
Tappme.com (Zaadoo Services Pvt. Ltd.)
8 2017 - 10.2018
Bachelor of Arts -
University of Delhi
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